Search (4 results, page 1 of 1)

Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008) 0.01
```
0.0120884 = product of:
  0.0483536 = sum of:
    0.0483536 = weight(_text_:library in 2212) [ClassicSimilarity], result of:
      0.0483536 = score(doc=2212,freq=18.0), product of:
        0.13870415 = queryWeight, product of:
          2.6293786 = idf(docFreq=8668, maxDocs=44218)
          0.052751686 = queryNorm
        0.34860963 = fieldWeight in 2212, product of:
          4.2426405 = tf(freq=18.0), with freq of:
            18.0 = termFreq=18.0
          2.6293786 = idf(docFreq=8668, maxDocs=44218)
          0.03125 = fieldNorm(doc=2212)
  0.25 = coord(1/4)
```
Abstract

Purpose - The purpose of this paper is twofold: first, to investigate the epistemological underpinning of SERVQUAL and its limitations; and second, to propose ways to enhance the utility of SERVQUAL as a library assessment tool. Design/methodology/approach - The study first conceptualises quality judgment as a knowing process and locates the epistemological stance of SERVQUAL within the general framework of epistemology demarcation; it then examines related SERVQUAL assumptions and their implications for library assessment in general and for service quality assessment in particular based on two empirical investigations: a questionnaire survey and an interview survey. The questionnaire survey applies the SERVQUAL instrument to three Chinese university libraries, with a view to examining the SERVQUAL score in light of epistemological considerations; the interview survey interviews 50 faculty users in one of the three universities with a view to illuminating the naturalistic process through which users develop their judgement of the library's service quality and through which the SERVQUAL score is formed. Findings - The study shows that the actual SERVQUAL score is distributed in a very scattered manner in all three libraries, and that it is formed through a very complex process rooted primarily in the user's personal experiences with the library, which are in turn shaped by factors from both the library world and the user's life-world. Based on these findings, this research questions a number of SERVQUAL assumptions and proposes three concepts which may help to contextualise the SERVQUAL score and enhance its utility in actual library assessment: library planning based variance of user perception, perception-dependent user expectation and library-sophistication based user differentiation. Originality/value - The research presented in the paper questions a number of SERVQUAL assumptions and proposes three concepts that may help to contextualise the SERVQUAL score and enhance its utility in actual library assessment.
Wang, Y.; Tai, Y.; Yang, Y.: Determination of semantic types of tags in social tagging systems (2018) 0.01
```
0.0060442 = product of:
  0.0241768 = sum of:
    0.0241768 = weight(_text_:library in 4648) [ClassicSimilarity], result of:
      0.0241768 = score(doc=4648,freq=2.0), product of:
        0.13870415 = queryWeight, product of:
          2.6293786 = idf(docFreq=8668, maxDocs=44218)
          0.052751686 = queryNorm
        0.17430481 = fieldWeight in 4648, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          2.6293786 = idf(docFreq=8668, maxDocs=44218)
          0.046875 = fieldNorm(doc=4648)
  0.25 = coord(1/4)
```
Abstract

The purpose of this paper is to determine semantic types for tags in social tagging systems. In social tagging systems, the determination of the semantic type of tags plays an important role in tag classification, increasing the semantic information of tags and establishing mapping relations between tagged resources and a normed ontology. The research reported in this paper constructs the semantic type library that is needed based on the Unified Medical Language System (UMLS) and FrameNet and determines the semantic type of selected tags that have been pretreated via direct matching using the Semantic Navigator tool, the Semantic Type Word Sense Disambiguation (STWSD) tools in UMLS, and artificial matching. And finally, we verify the feasibility of the determination of semantic type for tags by empirical analysis.

Wang, Y.; Lee, J.-S.; Choi, I.-C.: Indexing by Latent Dirichlet Allocation and an Ensemble Model (2016) 0.01

0.0053603435 = product of:
  0.021441374 = sum of:
    0.021441374 = product of:
      0.042882748 = sum of:
        0.042882748 = weight(_text_:22 in 3019) [ClassicSimilarity], result of:
          0.042882748 = score(doc=3019,freq=2.0), product of:
            0.18472742 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.052751686 = queryNorm
            0.23214069 = fieldWeight in 3019, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046875 = fieldNorm(doc=3019)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Date: 12. 6.2016 21:39:22

Wang, Y.; Shah, C.: Investigating failures in information seeking episodes (2017) 0.00

0.004466953 = product of:
  0.017867813 = sum of:
    0.017867813 = product of:
      0.035735626 = sum of:
        0.035735626 = weight(_text_:22 in 2922) [ClassicSimilarity], result of:
          0.035735626 = score(doc=2922,freq=2.0), product of:
            0.18472742 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.052751686 = queryNorm
            0.19345059 = fieldWeight in 2922, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=2922)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Date: 20. 1.2015 18:30:22

Search (4 results, page 1 of 1)

Authors

Years

Themes