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Owen, T.: Success at the enquiry desk (1996)
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Buckland, M.: Redesigning library services : a manifesto (1992)
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Grogan, D.: Practical reference work (1992)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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Reference and information services : an introduction (1995)
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- Footnote
- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
- Imprint
- Englewood, CO : Libraries Unlimited
- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
