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Reference and information services : an introduction (2001)
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Egghe, L.; Rousseau, R.: Introduction to informetrics : quantitative methods in library, documentation and information science (1990)
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Sträter, H.: Beratungsinterviews : Praxis der Auskunft und Beratung in Bibliotheken und Informationsstellen (1991)
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Mönnich, M.W.: Personalcomputer in Bibliotheken : Arbeitsplätze für Benutzer (1991)
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Reference and information services : an introduction (1995)
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- Footnote
- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
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Cordes, H.: Auswahlliste zum Auf- und Ausbau von Informationsbeständen in Öffentlichen Bibliotheken (1993)
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Greifeneder, E.: Online-Hilfen in OPACs : Analyse deutscher Universitäts-Onlinekataloge (2007)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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