-
Schulz, H.: Outsourcing : auch bei den Informationszentren der Industrie? (1994)
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- Source
- Cogito. 10(1994) H.6, S.21-22
- Theme
- Information Resources Management
-
IVS und IK im Innovationszyklus : Studie des Informationsrings Kreditwirtschaft (2000)
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- Theme
- Information Resources Management
-
Brücher, H.: Dynamisches, agentenbasiertes Benutzerportal im Wissensmanagement (2001)
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- Theme
- Information Resources Management
-
Neißer, H.: Informationsdistribution: aktuelle Anforderungen für Bibliothekare an Öffentlichen Bibliotheken (1993)
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- Footnote
- Vortrag an der FHBD am 25.11.1992 zur Diskussion um die Einführung eines Studienganges 'Information resources management'
-
Gabriel, A.: ¬"Die professionelle IVS ist heute anders, aber quicklebendig wie eh und je" : Internview mit Annelie Gabriel, Informations- und Kommunikationsring der Finanzdienstleister (2001)
0.09
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- Theme
- Information Resources Management
-
Handbuch der Informationswirtschaft : Firmen, Produkte, Dienstleistungen (1994)
0.07
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- Theme
- Information Resources Management
-
Grudowski, S.: Innerbetriebliches Informationsmarketing (2004)
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- Theme
- Information Resources Management
-
Georgy, U.: Outsourcing : nur etwas für kleine Unternehmen? (1994)
0.06
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- Theme
- Information Resources Management
-
Michelson, M.: Betriebliche Informationswirtschaft (2002)
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- Theme
- Information Resources Management
-
Keidel, U.; Winkelmann, J.: Standort Deutschland : Information als Wettbewerbsvorteil? (1994)
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- Theme
- Information Resources Management
-
Vlaeminck, S.; Wagner, G.G.: Ergebnisse einer Befragung von wissenschaftlichen Infrastrukturdienstleistern im Bereich der Sozial- und Wirtschaftswissenschaften : Zur Rolle von Forschungsdatenzentren beim Management von publikationsbezogenen Forschungsdaten (2014)
0.04
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- Abstract
- Im vorliegenden Beitrag werden die Ergebnisse einer Analyse zusammengefasst, in der untersucht wurde, ob, und wenn ja welche Services für das Management von publikationsbezogenen Forschungsdaten gegenwärtig bei wissenschaftlichen Infrastrukturdienstleistern in den Sozial- und Wirtschaftswissenschaften bestehen. Die Analyse wurde Mithilfe von Desktop-Research sowie einer Online-Befragung, an der sich 22 von 46 angeschriebenen Institutionen beteiligten, durchgeführt. Untersucht wurden vor allem deutsche und europäische Forschungsdatenzentren, Bibliotheken und Archive. Insbesondere wurde untersucht, ob diese Organisationen extern erzeugte Forschungsdaten, den dazugehörigen Berechnungscode (Syntax) und ggf. genutzte (selbstgeschriebene) Software grundsätzlich speichern und hosten. Weitere Themenfelder waren Metadatenstandards, Persistente Identifikatoren, Verfügbarkeit von Schnittstellen (APIs) und Unterstützung von semantischen Technologien.
-
Rittberger, M.: Informationsqualität (2004)
0.04
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- Theme
- Information Resources Management
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
0.03
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- Date
- 22. 2.2008 17:36:03
- RSWK
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
- Subject
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
-
"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Abstract
- Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
- Date
- 22. 2.2008 14:05:48
- RSWK
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
- Subject
- Auskunftsstandards / Chance-Management-Prozess (ÖVK)
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
-
Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
-
Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
- Bibliothekar. 19(1965), S.15-22
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
-
Schwabe, G.: ¬Die Rolle neuer Informations- und Kommunikationstechnologie für die Bürgerinformation (1996)
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- Source
- IM: Information Management. 11(1996) H.2, S. -
-
Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- Date
- 22. 1.2000 17:52:11
