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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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New technologies and reference services (2000)
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Tann, C.; Sanderson, M.: Are Web-based informational queries changing? (2009)
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Frické, M.; Fallis, D.: Indicators of accuracy for answers to ready reference questions an the Internet (2004)
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002)
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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