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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Klugmann, S.: Online information retrieval interface with traditional reference services (1986)
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- Footnote
- Nachdruck aus: Online review 4(1980) S.263-272
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Bonta, B.; Kallin, S.: CD-ROM implementation : a reference staff takes charge (1989)
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- Reference services review. 17(1989) no.2, S.7-11
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- RQ. 29(1989), S.219-229
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James, G.R.: Reference: analysis, management and training (1982)
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- Source
- Library review. 31(1982), S.93-103
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Young, W.F.: Methods for evaluating reference desk performance (1985)
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- RQ. 25(1985), S.69-75
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Douglas, I.: Reducing failures in reference service (1988)
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- Reference quarterly. 28(1988), S.94-101
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Rettig, J.: ¬The crisis in academic reference work (1986)
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- Footnote
- Nachdruck aus: Reference services review. 1984, Fall, S.13-14
- Pages
- S.49-51
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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- Footnote
- Fortsetzung: Hewins, E.T. in: ARIST 25(1990) S.145-172
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- Annual review of information science and technology. 21(1986), S.3-33
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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- Footnote
- Nachdruck aus: Journal of academic librarianship 10(1984) S.128-132
- Pages
- S.3-13
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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- Footnote
- Nachdruck aus: Public libraries. 1984, Fall, S.83-85
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Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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- Advances in librarianship. 13(1984), S.99-128
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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- RQ. 28(1988), S.232-242
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984)
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- Reference librarian. 1984, S.131-145
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Altmann, E.: Assessment of reference services (1982)
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- Pages
- S.169-185
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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984)
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- RQ. 24(1984), S.306-315
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985)
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- Library journal. 110(1985) no.18, S.32-35
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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- Journal of academic librarianship. 13(1987), S.69-80
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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- College and research libraries. 48(1987), S.314-338