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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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Limberg, L.: Information seeking and learning outcomes : a study of the interaction between two phenomena (1998)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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Broady, J.E.: Costing of bibliographic services (1997)
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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Tenopir, C.: Reference services from RLG (1995)
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Tenopir, C.: Integrating electronic reference (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Journal of academic librarianship. 22(1996) no.6, S.423-429