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Shaw, D.: Challenges of information technology in improving information services (1997)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Tenopir, C.: Reference services from RLG (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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