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Broady, J.E.: Costing of bibliographic services (1997)
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Metz, A.: Community service : a bibliography (1996)
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Grundner, T.M.: ¬The NPTN and the Cleveland Free-Net Community Computer System (1990)
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Berleant, D.; Berghel, H.: Customizing information : pt.1: getting what we need, when we need it (1994)
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Kumar, S.: From reference service to information retrieval (1992)
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Griffiths, R.: Health information (1993)
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Humphreys, N.: Putting our heads together : reference librarians and indexers (1996)
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Limberg, L.: Information seeking and learning outcomes : a study of the interaction between two phenomena (1998)
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