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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Broady, J.E.: Costing of bibliographic services (1997)
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Tenopir, C.: Reference services from RLG (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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