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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- 14.11.1998 19:22:48
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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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Wilson, T.: ¬The information user : past, present and future (2009)
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Gillman, P.: Assessing customer requirements (1994)
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Childers, T.: ¬The quality of reference : still moot after 20 years (1987)
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Crowley, T.: Half-right reference : is it true? (1985)
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Lutz, M.; Fitzgerald, S.Q.; Zantow, T.: Using the community information format to create a public service resource network (1992)
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Henderson, T.: MOOving towards a virtual reference service (1994)
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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Metz, A.: Community service : a bibliography (1996)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Venkateswarlu, T.: Philosophy and reference service in academic libraries : a model (1991)
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Ingwersen, P.; Johansen, T.; Timmermann, P.: User-librarian negotiations and search procedures : a progress report (1980)
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Bicknell, T.: Focusing on quality reference service (1994)
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Wiggins, R.: Building a campus-wide information system (1994)
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992)
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