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Curzon, S.C.: Managing the interview (1995)
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- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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Ford, N.: Introduction to information behaviour (2015)
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Reference and information services : an introduction (1991)
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Kreizman, K.: Establishing an information center : a practical guide (1999)
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Distinguished classics of reference publishing (1992)
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Reference and information services : an introduction (2001)
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Kaye, D.: Information and business : an introduction (1991)
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Katz, W.A.: Introduction to reference work (1997)
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- Footnote
- Rez. in: IfB 6(1998) H.1/2, S.7-8 (K. Schreiber)
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Reference and information services : an introduction (1995)
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- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
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Orna, E.: Information strategy in practice (2004.)
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Porter, K.: Setting up a new library and information service (2003)
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Covert and overt : recollecting and connecting intelligence service and information science (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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