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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979)
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Galvin, T.J.: Case studies and case method (1970)
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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Standards for reference services in public libraries (1970)
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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