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Information brokers and reference services (1989)
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- Reference librarian; no.22
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Childers, T.: Information and referral : public libraries (1983)
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Levinson, R.W.: Information and referral networks : doorways to human services (1988)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987)
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Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
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Felsky, M.: ¬The legal liability of information professionals (1989)
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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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Community information : what libraries can do (1980)
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Bunch, A.: Community information services : their origin, scope and development (1982)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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Gurnsey, J.; White, M.: Information consultancy (1988)
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Crawford, M.J.: Information broking : a new carees in information work (1988)
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Haywood, T.: ¬The withering of public access (1989)
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