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Douglas, I.: Reducing failures in reference service (1988)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Dowd, R.C.: I want to find out how to freebase cocaine or yet another unobtrusive test of reference performance (1989)
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Mellon, C.: Library anxiety : a grounded theory and its development (1986)
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Surprenant, T.T.; Perry-Holmes, C.: ¬The reference librarian of the future : a scenario (1985)
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-
Expert systems in reference services (1989)
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- Editor
- Roysdon, C. u. H.D. White
-
Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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