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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988) 0.05

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Information brokers and reference services (1989) 0.02

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Series: Reference librarian; no.22

Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.01

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Source: Reference librarian. 1988, no.22, S.241-244

Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.01

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Source: Maktaba. 11(1989), no.1, S.19-22

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