-
Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- Source
- RQ. 29(1989), S.219-229
-
Miller, W.: What's wrong with reference : coping with success and failure at the reference desk (1984)
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-
Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
-
Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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-
Robinson, B.M.: Reference services : a model of question handling (1989)
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- Source
- RQ. 29(1989) no.1, S.48-61
