-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Abstract
- Considers the part played by nonverbal communication in a librarian's ability to develop expertise in the librarian-user interface of a reference work interview. Special attention is directed to gestures and facial expressions.
- Source
- Maktaba. 11(1989), no.1, S.19-22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989)
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- Abstract
- Since Oct 88 consumer advice has been available 2 agernoons a week in the library, provided by members of the Consumers Centre in Stuttgart, A self-service information system has been produced in 38 folders in such topics as insurance, market surveys and household equipment. Stocks are accommodated on separate shelves in the reading room. Communication is provided through monthly press announcements, advertisements in the adult education centre and a monthly magazine for consumers.
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Douglas, I.: Reducing failures in reference service (1988)
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-
Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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- Abstract
- Contribution to an issue on technological university libraries in East europe. Discusses an approach adopted by technological university libraries in East Germany towards new students. Discusses the following aspects of this approach: the library atmosphere and guidance systems, quality of service offered; motivation of new students; organisation of leisure time; and seeking a closer relationship with the student in a specific subject area. Lists 3 tendencies in the work of East German technological university libraries.
-
Community information : what libraries can do (1980)
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- Abstract
- Libraries in their role of helping the public with community enquiries, concentrating on the provision of advice in cooperation with other agencies
-
Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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- Abstract
- In depth case study of six students from high school through college
-
Conflicts in reference services (1985)
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-
Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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- Source
- Advances in librarianship. 13(1984), S.99-128
-
Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983)
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-
Maxted, L.R.: ¬The interview process in online searching (1983)
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-
Preuss, V.: User-centered counseling in online retrieval : practise and training (1983)
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-
Anderson, C.R.: Online ready reference in the public library (1989)
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-
Travis, I.L.: Knowledge-based systems in information work : a view of the future (1989)
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- Abstract
- Knowledge-based systems are part of a new generation of interrelated technologies that have the potential to expand greatly both the ways in which information is conveyed and the tools available to information workers and users for finding, evaluating, analysing, and assimilating it. These technologies can provide expanded asistance to users in such areas as reference and refferal, public access catalogue use, and end- user data base searching. KBS offers exciting possibilities; however, as yet they are only possibilities for libraries. Both further research and considerable financial resources will be required to realise the benefits of KBSs in information work.
-
Godlewsky, S.G.: ¬A survey of reference services in art libraries. (1989)
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- Abstract
- Reports a survey conducted by questionnaire which was sent to a group of art libraries representing museum, academic, special and public libraries, the aim of which was to gather on the institutional organisation of reference service in an effort to analyse levels of service provided. Results indicate that large urban public libraries have taken the lead in providing art reference service basics to their users, but museums, on the other hand, seem lacking in a number of areas.
-
Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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- Abstract
- Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
-
Personnel issues in reference services (1986)
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-
research and theory : Current trends in information (1984)
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-
Expert systems in reference services (1989)
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