-
Garten, E.D.: Using consultants in libraries and information centres (1992)
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- LCSH
- Library consultants / Handbooks, manuals, etc
Library administration / Handbooks, manuals, etc
Information consultants / Handbooks, manuals, etc
Information services / Administration / Handbooks, manuals, etc
- Subject
- Library consultants / Handbooks, manuals, etc
Library administration / Handbooks, manuals, etc
Information consultants / Handbooks, manuals, etc
Information services / Administration / Handbooks, manuals, etc
-
Berinstein, P.: Communicating with library users : a self-study program (1994)
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- Abstract
- This self-study workbook guides the librarian toward understanding of the library patron. Through examples and exercises, this workbook illustrates factors that influence communication and offers techniques librarians can adopt for effective interaction at the desk. Chapters include: the communication process, barriers to communication, understanding the user, reference librarian, know thyself, the reference interview and additional techniques for reducing noise
-
Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Date
- 22. 3.2002 8:54:11
-
Pettigrew, K.E.: Agents of information : the role of community health nurses in linking the elderly with local resources by providing human services information (1999)
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- Abstract
- In Canada, as in many other developed countries, the elderly are the fastest growing segment of the population (Moore & Rosenberg, 1997), and are considered to have substantial needs for human services due to the physical, psychological, emotional and social changes associated with aging (Bull, 1994; Hales-Mabry, 1993; Harel, el al., 1990; Levinson, 1996; Pelly, 1992; Tinker, 1992; Wenger, 1992). Shorter hospital stays and other cutbacks in the healthcare system have also contributed to increased need for human services. Yet, the elderly are typically counted among society's "information poor" (Childers, 1975; Nauratil, 1985). While community-based human services such as healthcare, income support, transportation, and recreation programs can help the elderly recover from illness and continue living in their own homes, research shows that they are largely unaware of existing services, that they experience difficulties in expressing their needs and negotiating the human services web, and that many go without needed help (Ontario Ministry of Culture & Communications, 1991). Surprisingly little is known, however, from empirically-based research about how seniors communicate their needs for HSI and how HSI helps them cope with daily problems. While an in-depth review of the literature on the information behaviour of the elderly is provided in Pettigrew (1997b), the literature to-date can be characterized as suffering from the same weakness identified by Zweizig and Dervin (1977) in their survey of the library literature in that it is primarily composed of use studies and user studies.
- Date
- 22. 3.2002 8:56:51
-
Gorman, P.: Information seeking of primary care physicians : conceptual models and empirical studies (1999)
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- Abstract
- As medical students, learning to do a Complete History and Physical is one of the first great challenges in the transition from being a classroom student to being a clinical trainee on the hospital wards. The Complete History and Physical, summarized in Table 1, is a highly structured, comprehensive data gathering exercise which combines open-ended interviewing techniques, letting the patient `tell the story' of his or her illness, with focused, orderly questioning about virtually every aspect of that patient's life which might have bearing on their health. A key feature of this procedure is that, with the exception of gender-specific questions such as an obstetric history in a man, every patient is asked every question, to ensure that the database is complete. Until it is committed to memory, many students work from a detailed list of questions, often many pages in length, based on recommended examples found in widely used textbooks (Walker & Hurst, 1976, Degowin & Degowin, 1976). This exhaustive initial data gathering activity is only the first step in the process. Once all the data have been collected and recorded, the student must organize and categorize the information into his or her Impression, a complete tabulation of the patient's health problems and possible explanations for them (Differential Diagnosis).
- Date
- 22. 3.2002 9:42:19
-
Abad-Garcia, M.F.; Goncàlez-Teruel, A.; Sanjuan-Nebot, L.: Information needs of physicians at the University Clinic Hospital in Valencia-Spain (1999)
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- Abstract
- The study of information needs has been a subject of attention for library and information science professionals for more than four decades, and has led to the publication of a great amount of literature. Among the reasons that lead to this interest, we can mention, on the one hand, the utility that the results of this type of research have in improving mechanisms of providing information in the professional environment and, on the other hand, no less important, the recognition of problems in methodology which are revealed when studies which have already been reported are analysed (Gorman, 1995; Forsyte, et al., 1992). One of the reasons for this kind of research is, without doubt, the need to harmonise the potential that the new technologies offer for accessing and managing large quantities of information with the information needs of the users. Its objective is to provide appropriate information systems for each environment, in this case, the medical field (Timpka, et al., 1989; Forsyte, et al., 1992; Gorman, 1995; Gorman & Helfand 1995; Abad-Garcia, 1997).
- Date
- 22. 3.2002 9:43:33
-
Carande, R.: Automation in library reference services : a handbook (1993)
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- LCSH
- Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc
- Subject
- Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc
-
¬The reference library user : problems and solutions (1991)
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Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Abstract
- This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
- Date
- 22. 3.2002 8:51:28
-
Patron behaviour in libraries : a handbook of positive approaches to negative situations (1996)
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- Abstract
- 15 contributors attempt to provide some solutions to the problems posed by problem library users, such as users who come to the public library in order to sleep or those who are violent and/or disruptive. Presents sound strategies for dealing with these difficulties and provides practical descriptive guidelines for identifying and effectively responding to a variety of user behaviour problems, with particular reference to the legal implications of any action taken by the librarian in dealing with these problems
-
Kaye, D.: Information and business : an introduction (1991)
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- Abstract
- This work uses a background of business studies and the existence of ever-changing business reference works as a starting point from which to examine the various sources of business information - standards, trade and research organizations, libraries etc. Examines information needs and sources against the business environment, structure and methods in which information needs arise.
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Basu, G.: Using Internet for reference : myths versus realities (1995)
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- Abstract
- 42 academic libraries in New Jersey were surveyed in 1994 to investigate the use of the Internet for reference work. 27 responses were received. The survey questions focused on: how many reference librarians used the Internet for reference queries, what training they had received, what types of reference activities were being conducted, how successful the searches were, what subject categories were searched, and what were the problems/barriers that prevented more frequent use. Reports the results and indicates possible solutions to problems
-
Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
-
Abell, A.: Fee-paying client or free service user? (1990)
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- Abstract
- Reviews HERTIS Information and Research, a self-financing information unit backed by a partnership comprising Hatfield Polytechnic, Hertfordshire County Council, and HERTIS. The prising policy adopted and initial results of operation are noted with a review of problems and benefits for the clients, the unit staff and the Polytechnic.
-
Basch, R.: May I help you? : Customer service beyond. (1990)
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- Abstract
- Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
-
Weeding and maintenance of reference collections (1990)
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- Abstract
- Present practical advice on weeding and maintaining reference collections, covering different types of libraries and problems. In individual papers, librarians describe methods and criteria used by their libraries in weeding their reference materials
-
Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Source
- Reference librarian. 1994, no.47, S.22-36
-
Bryson, J.: Managing information services : an integrated approach (1997)
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- Date
- 31.12.1998 22:01:11
