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Weingand, D.E.: Competence and the new paradigm : continuing education of the reference staff (1994)
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Metz, A.: Community service : a bibliography (1996)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Curzon, S.C.: Managing the interview (1995)
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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- Footnote
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- Footnote
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Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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