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  1. Lee, C.P.; Trace, C.B.: ¬The role of information in a community of hobbyist collectors (2009) 0.01
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    Date
    22. 3.2009 18:01:49
  2. Friman, J.; Kangaspunta, J.; Leppäniemi, S.; Rasi, P.; Virrankoski, A.: Query performance analyser : a tool for teaching information retrieval skills through an educational game (2005) 0.01
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    Date
    22. 7.2009 11:03:43
  3. Lercher, A.: Efficiency of scientific communication : a survey of world science (2010) 0.01
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    Abstract
    The aim of this study was to measure the efficiency of the system by which scientists worldwide communicate results to each other, providing one measure of the degree to which the system, including all media, functions well. A randomly selected and representative sample of 246 active research scientists worldwide was surveyed. The main measure was the reported rate of "late finds": scientific literature that would have been useful to scientists' projects if it had been found at the beginning of these projects. The main result was that 46% of the sample reported late finds (±6.25%, p0.05). Among respondents from European Union countries or other countries classified as "high income" by the World Bank, 42% reported late finds. Among respondents from low- and middle-income countries, 56% reported late finds. The 42% rate in high-income countries in 2009 can be compared with results of earlier surveys by Martyn (1964a, b, 1987). These earlier surveys found a rate of 22% late finds in 1963-1964 and a rate of 27% in 1985-1986. Respondents were also queried about search habits, but this study failed to support any explanations for this increase in the rate of late finds. This study also permits a crude estimate of the cost in time and money of the increase in late finds.
  4. Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 0.01
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    Date
    22. 3.2013 19:41:17
  5. Bodoff, D.; Raban, D.: Question types and intermediary elicitations (2016) 0.01
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    Date
    22. 1.2016 11:58:25
  6. Chew, S.W.; Khoo, K.S.G.: Comparison of drug information on consumer drug review sites versus authoritative health information websites (2016) 0.01
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    Date
    22. 1.2016 12:24:05
  7. Pontis, S.; Blandford, A.; Greifeneder, E.; Attalla, H.; Neal, D.: Keeping up to date : an academic researcher's information journey (2017) 0.01
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    Source
    Journal of the Association for Information Science and Technology. 68(2017) no.1, S.22-35
  8. Jaskolla, L.; Rugel, M.: Smart questions : steps towards an ontology of questions and answers (2014) 0.01
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    Date
    9. 2.2017 19:22:59
  9. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.01
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    Year
    2004
  10. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.01
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    Footnote
    Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
  11. Siess, J.A.: ¬The visible librarian : asserting your value with marketing and advocacy (2003) 0.01
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    Footnote
    Rez. in: JASIST 55(2004) no.14, S.1304 (L.A. Ennis): "Written by Judith A. Siess, president of Information Bridges International, Inc. and recognized expert in one-person librarianship, The Visible Librarian: Asserting Your Value with Marketing and Advocacy is a concise and easy to read work an the art of self-promotion. As Siess explains in her introduction "libraries are no longer a given" (p. xi). Librarians must leam to market themselves and their services to the people who make decisions and practice proactive advocacy to survive. In The Visible Librarian Siess applies proven and practical marketing, customer service, and public relations strategies to libraries and librarians. The Visible Librarian is divided in to live chapters. The first chapter, "The Primacy of Customer Service and Other Basics," takes a close look at what it means to provide good customer service. Drawing from a variety of resources Siess provides the reader with a basic overview of customer service theory and then demonstrates how to put the theory into practice in libraries of all kinds. Siess also stresses the importance of thinking of library users as customers. Further, one of the most compelling points Siess makes in this chapter is that libraries now must compete with other information providers for customers. Libraries are no longer the only place for people to find information and, as Siess argues, good customer service is what will keep people coming back to the library. This is an excellent introductory chapter for this work. Chapter 2, "Doing the Groundwork: Marketing," is a lively discussion an the role energetic and positive marketing can play in promoting libraries and their services. Siess begins by stressing that marketing is vital to all libraries and that librarians must be the ones to do the marketing. The bulk of this chapter focuses an the "Six Ps" of marketing; "the right product at the right price in the right place, promoted in the right way to the right people at the right point in time" (p. 20). Along with the discussion of the six Ps Siess uses Ranganathan's model to provide the reader with some examples of creative marketing. This chapter also includes a sample customer satisfaction survey and a small section addressing marketing in specialized libraries such as corporate, academic, and hospitals. One of the best discussions is in chapter three, "Publicity: The Tangibles." Siess broadly defines publicity as "anything written or said, seen or heard about your business that communicates the who, what, why, when, and where ... (52). Siess begins by providing an outline explaining the different sections of a public relations plan. The chapter then covers publicity basics and provides the reader with a number of tips for conducting publicity such as, keeping things simple and proof reading copy multiple times. Siess closes with examples of forms of publicity such as brochures, newsletters, business cards, and more. One example given by the author is how she uses her e-mail signature file to publicize her book. Overall, this chapter especially is a practical and useful guide for all types of libraries and librarians.
  12. Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999) 0.01
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    Date
    22. 3.2002 8:51:28
  13. Pinto, M.: Assessing disciplinary differences in faculty perceptions of information literacy competencies (2016) 0.01
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    Date
    20. 1.2015 18:30:22
  14. Saxton, M.L.; Richardson, J.V. Jr.: Understanding reference transactions : transforming an art into a science (2002) 0.01
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    Footnote
    Rez in: JASIST 55(2004) no.4, S.365-366 (D.A. Agosto): "In this entry in the Library and Information Science Series, Saxton and Richardson present a meticulously explained quantitative study of reference service effectiveness, drawn from public library data collected for this project. The study is based largely an Saxton's dissertation work, for which Richardson served as chair. Based an original data, the researchers examine three desired outcomes of the reference process: utility, user satisfaction, and accuracy. The authors collected a large body of data (N = 3520) comprised of in-person and telephone reference transactions, as recorded by responding librarians. Although the research was conducted in public library settings, the results should be transferable to most academic and school libraries, and to many special libraries as well. The relatively brief text (roughly half of the book consists of appendixes and bibliographies) is organized into seven chapters, with an extensive bibliography for each chapter. Chapter 1 lays out the research goals that underlie the study. These include an attempt to discover the factors that contribute to high levels of research performance, an attempt to identify the best indicators of successful reference performance, and an attempt to determine how well the data collected support the proposed model. The next two chapters, which combined constitute more than a quarter of the text, present and critique related research. Chapter 2 provides an in-depth literature review of past reference service evaluation research. Above all, this chapter brings to light the lack of theory driving this body of past work, a gap that Saxton and Richardson endeavor to fill. Chapter 3 evaluates the major methodologies that have previously been used to study reference service evaluation. In this chapter, Saxton and Richardson critique the existing body of reference-related research an methodological grounds. They cite as the most significant problems insufficient sample sizes, the widespread lack of the use of random sampling, and the minimal use of theory to underpin study design. Chapter 4, which lays out the methodology of Saxton and Richardson's study, is the strongest of the seven chapters. It emphasizes issues surrounding sampling, the proposed variables, data gathering methods, and data analysis. The authors do a good job of explaining the statistical theories and methods that they employ, turning the book into a sort of mini-review course in multivariate statistics.
  15. Covert and overt : recollecting and connecting intelligence service and information science (2005) 0.00
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    Classification
    327.12 22
    DDC
    327.12 22

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