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  1. Aghemo, A.: ¬Il reference librarian nel contesto multimediale (1998) 0.01
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    Abstract
    Discusses the specialised knowledge and training which the multimedia reference librarian needs in order to provide a satisfactory oersonalised assistance service to online and CD-ROM users. Multimedia products combine electronic text, graphic art, animation and video for user interaction from a workstation. Thus the librarian should not only by familiar with search engines and websites, but also understand computer start-up procedures, passwords, keyboards, software and basic maintenance, data security matters and copyright. Explains the 4 distinct levels of librarian help in query-solving