Search (5 results, page 1 of 1)

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Abstract

Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services

Date

6. 4.1996 13:22:31

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Date

6. 4.1996 13:22:31

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Date

6. 4.1996 13:22:31

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Abstract

Examines international library journal articles on the theme of current developments in library reference services. Some aspects discussed include: customer service implications for reference practice; countering information overload the role of the librarian; improving the quality of telephone reference services; information resources and democracy; students and the information search process; ethnicity and information seeking; building local history collections through guided autobiography; the vertical file retain or discard?

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Abstract

Describes how the small-scale public information service at Milan's Universita degli Studi Political Sciences library coped with the emergency caused by the sudden resignation of its reference librarian by drafting in on a part-time replacement basis existing library staff without previous reference desk experience. Outlines their intensive training in the information technology needed to enable them to provide the differing materials and services required by 3 classes of reader: undergraduates, graduates and postgraduates