Document (#13483)

Author
Aghemo, A.
Title
Come valutare il servizio di informazione
Source
Biblioteche oggi. 11(1993) no.2, S.40-42
Year
1993
Abstract
Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
Footnote
Übers. des Titels: How to assess a library information service
Theme
Informationsdienstleistungen

Similar documents (author)

  1. Aghemo, A.: Anche l'arte ha sue regole : e possibile anche per il bibliotecario del servizio d'informazione fondare la sua attivita su un 'codice' certo? (1993) 6.19 
    6.190705 = sum of:
  6.190705 = weight(author_txt:aghemo in 3809) [ClassicSimilarity], result of:
    6.190705 = fieldWeight in 3809, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.905128 = idf(docFreq=5, maxDocs=44218)
      0.625 = fieldNorm(doc=3809)
  2. Aghemo, A.: ¬Le risorse informative elettroniche (1995) 6.19 
    6.190705 = sum of:
  6.190705 = weight(author_txt:aghemo in 4858) [ClassicSimilarity], result of:
    6.190705 = fieldWeight in 4858, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.905128 = idf(docFreq=5, maxDocs=44218)
      0.625 = fieldNorm(doc=4858)
  3. Aghemo, A.: Etica professionale e servizio di informazione (1993) 6.19 
    6.190705 = sum of:
  6.190705 = weight(author_txt:aghemo in 2453) [ClassicSimilarity], result of:
    6.190705 = fieldWeight in 2453, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.905128 = idf(docFreq=5, maxDocs=44218)
      0.625 = fieldNorm(doc=2453)
  4. Aghemo, A.: ¬Il reference librarian nel contesto multimediale (1998) 6.19 
    6.190705 = sum of:
  6.190705 = weight(author_txt:aghemo in 4738) [ClassicSimilarity], result of:
    6.190705 = fieldWeight in 4738, product of:
      1.0 = tf(freq=1.0), with freq of:
        1.0 = termFreq=1.0
      9.905128 = idf(docFreq=5, maxDocs=44218)
      0.625 = fieldNorm(doc=4738)

Similar documents (content)

  1. Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008) 0.19 
    0.18896133 = sum of:
  0.18896133 = product of:
    0.59050417 = sum of:
      0.04667936 = weight(abstract_txt:library's in 2212) [ClassicSimilarity], result of:
        0.04667936 = score(doc=2212,freq=1.0), product of:
          0.14080364 = queryWeight, product of:
            1.0058223 = boost
            6.0620975 = idf(docFreq=279, maxDocs=44218)
            0.023092432 = queryNorm
          0.33152097 = fieldWeight in 2212, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.0620975 = idf(docFreq=279, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.038358558 = weight(abstract_txt:library in 2212) [ClassicSimilarity], result of:
        0.038358558 = score(doc=2212,freq=8.0), product of:
          0.077818975 = queryWeight, product of:
            1.0574799 = boost
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.023092432 = queryNorm
          0.49292037 = fieldWeight in 2212, product of:
            2.828427 = tf(freq=8.0), with freq of:
              8.0 = termFreq=8.0
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.013579818 = weight(abstract_txt:these in 2212) [ClassicSimilarity], result of:
        0.013579818 = score(doc=2212,freq=1.0), product of:
          0.07788789 = queryWeight, product of:
            1.057948 = boost
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.023092432 = queryNorm
          0.17435083 = fieldWeight in 2212, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.026960304 = weight(abstract_txt:users in 2212) [ClassicSimilarity], result of:
        0.026960304 = score(doc=2212,freq=2.0), product of:
          0.097651854 = queryWeight, product of:
            1.1845942 = boost
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.023092432 = queryNorm
          0.27608594 = fieldWeight in 2212, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.036278088 = weight(abstract_txt:user in 2212) [ClassicSimilarity], result of:
        0.036278088 = score(doc=2212,freq=3.0), product of:
          0.10397521 = queryWeight, product of:
            1.2223462 = boost
            3.6835442 = idf(docFreq=3020, maxDocs=44218)
            0.023092432 = queryNorm
          0.34891093 = fieldWeight in 2212, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            3.6835442 = idf(docFreq=3020, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.10380778 = weight(abstract_txt:judgement in 2212) [ClassicSimilarity], result of:
        0.10380778 = score(doc=2212,freq=1.0), product of:
          0.23989281 = queryWeight, product of:
            1.3128737 = boost
            7.912698 = idf(docFreq=43, maxDocs=44218)
            0.023092432 = queryNorm
          0.43272567 = fieldWeight in 2212, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.912698 = idf(docFreq=43, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.0566847 = weight(abstract_txt:service in 2212) [ClassicSimilarity], result of:
        0.0566847 = score(doc=2212,freq=2.0), product of:
          0.16026592 = queryWeight, product of:
            1.5175742 = boost
            4.5732145 = idf(docFreq=1240, maxDocs=44218)
            0.023092432 = queryNorm
          0.35369152 = fieldWeight in 2212, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.5732145 = idf(docFreq=1240, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
      0.26815554 = weight(abstract_txt:assessment in 2212) [ClassicSimilarity], result of:
        0.26815554 = score(doc=2212,freq=5.0), product of:
          0.3809245 = queryWeight, product of:
            2.8654604 = boost
            5.756716 = idf(docFreq=379, maxDocs=44218)
            0.023092432 = queryNorm
          0.7039598 = fieldWeight in 2212, product of:
            2.236068 = tf(freq=5.0), with freq of:
              5.0 = termFreq=5.0
            5.756716 = idf(docFreq=379, maxDocs=44218)
            0.0546875 = fieldNorm(doc=2212)
    0.32 = coord(8/25)
  2. Whelan, J.A.: Public access compact shelving in an academic branch library (1996) 0.15 
    0.15124695 = sum of:
  0.15124695 = product of:
    0.75623477 = sum of:
      0.043838352 = weight(abstract_txt:library in 344) [ClassicSimilarity], result of:
        0.043838352 = score(doc=344,freq=2.0), product of:
          0.077818975 = queryWeight, product of:
            1.0574799 = boost
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.023092432 = queryNorm
          0.56333756 = fieldWeight in 344, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.125 = fieldNorm(doc=344)
      0.04357443 = weight(abstract_txt:users in 344) [ClassicSimilarity], result of:
        0.04357443 = score(doc=344,freq=1.0), product of:
          0.097651854 = queryWeight, product of:
            1.1845942 = boost
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.023092432 = queryNorm
          0.44622225 = fieldWeight in 344, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.125 = fieldNorm(doc=344)
      0.3744011 = weight(abstract_txt:cuts in 344) [ClassicSimilarity], result of:
        0.3744011 = score(doc=344,freq=1.0), product of:
          0.32514274 = queryWeight, product of:
            1.5284505 = boost
            9.211981 = idf(docFreq=11, maxDocs=44218)
            0.023092432 = queryNorm
          1.1514976 = fieldWeight in 344, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.211981 = idf(docFreq=11, maxDocs=44218)
            0.125 = fieldNorm(doc=344)
      0.13606982 = weight(abstract_txt:collection in 344) [ClassicSimilarity], result of:
        0.13606982 = score(doc=344,freq=2.0), product of:
          0.16558611 = queryWeight, product of:
            1.5425572 = boost
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.023092432 = queryNorm
          0.8217466 = fieldWeight in 344, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.125 = fieldNorm(doc=344)
      0.15835103 = weight(abstract_txt:staff in 344) [ClassicSimilarity], result of:
        0.15835103 = score(doc=344,freq=1.0), product of:
          0.23081991 = queryWeight, product of:
            1.821235 = boost
            5.488297 = idf(docFreq=496, maxDocs=44218)
            0.023092432 = queryNorm
          0.6860371 = fieldWeight in 344, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.488297 = idf(docFreq=496, maxDocs=44218)
            0.125 = fieldNorm(doc=344)
    0.2 = coord(5/25)
  3. Singh, D.K.; Singh, B.K.; Dubey, Y.P.: Expert systems and their application in library and information systems (1996) 0.14 
    0.14309847 = sum of:
  0.14309847 = product of:
    0.5962437 = sum of:
      0.09453332 = weight(abstract_txt:efficiency in 676) [ClassicSimilarity], result of:
        0.09453332 = score(doc=676,freq=1.0), product of:
          0.1419822 = queryWeight, product of:
            1.0100231 = boost
            6.087415 = idf(docFreq=272, maxDocs=44218)
            0.023092432 = queryNorm
          0.66581106 = fieldWeight in 676, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.087415 = idf(docFreq=272, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
      0.038358558 = weight(abstract_txt:library in 676) [ClassicSimilarity], result of:
        0.038358558 = score(doc=676,freq=2.0), product of:
          0.077818975 = queryWeight, product of:
            1.0574799 = boost
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.023092432 = queryNorm
          0.49292037 = fieldWeight in 676, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
      0.14351965 = weight(abstract_txt:depend in 676) [ClassicSimilarity], result of:
        0.14351965 = score(doc=676,freq=1.0), product of:
          0.1875505 = queryWeight, product of:
            1.1608429 = boost
            6.996407 = idf(docFreq=109, maxDocs=44218)
            0.023092432 = queryNorm
          0.765232 = fieldWeight in 676, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.996407 = idf(docFreq=109, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
      0.08418891 = weight(abstract_txt:collection in 676) [ClassicSimilarity], result of:
        0.08418891 = score(doc=676,freq=1.0), product of:
          0.16558611 = queryWeight, product of:
            1.5425572 = boost
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.023092432 = queryNorm
          0.50842977 = fieldWeight in 676, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
      0.09708611 = weight(abstract_txt:areas in 676) [ClassicSimilarity], result of:
        0.09708611 = score(doc=676,freq=1.0), product of:
          0.18209249 = queryWeight, product of:
            1.6176157 = boost
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.023092432 = queryNorm
          0.5331692 = fieldWeight in 676, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
      0.13855715 = weight(abstract_txt:staff in 676) [ClassicSimilarity], result of:
        0.13855715 = score(doc=676,freq=1.0), product of:
          0.23081991 = queryWeight, product of:
            1.821235 = boost
            5.488297 = idf(docFreq=496, maxDocs=44218)
            0.023092432 = queryNorm
          0.6002825 = fieldWeight in 676, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.488297 = idf(docFreq=496, maxDocs=44218)
            0.109375 = fieldNorm(doc=676)
    0.24 = coord(6/25)
  4. Marker, R.J.: ¬The role and function of the shelflist in an automated library environment (1996) 0.14 
    0.13920298 = sum of:
  0.13920298 = product of:
    0.58001244 = sum of:
      0.09335872 = weight(abstract_txt:library's in 926) [ClassicSimilarity], result of:
        0.09335872 = score(doc=926,freq=1.0), product of:
          0.14080364 = queryWeight, product of:
            1.0058223 = boost
            6.0620975 = idf(docFreq=279, maxDocs=44218)
            0.023092432 = queryNorm
          0.66304195 = fieldWeight in 926, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.0620975 = idf(docFreq=279, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
      0.027123598 = weight(abstract_txt:library in 926) [ClassicSimilarity], result of:
        0.027123598 = score(doc=926,freq=1.0), product of:
          0.077818975 = queryWeight, product of:
            1.0574799 = boost
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.023092432 = queryNorm
          0.34854737 = fieldWeight in 926, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
      0.038409524 = weight(abstract_txt:these in 926) [ClassicSimilarity], result of:
        0.038409524 = score(doc=926,freq=2.0), product of:
          0.07788789 = queryWeight, product of:
            1.057948 = boost
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.023092432 = queryNorm
          0.49313858 = fieldWeight in 926, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
      0.08418891 = weight(abstract_txt:collection in 926) [ClassicSimilarity], result of:
        0.08418891 = score(doc=926,freq=1.0), product of:
          0.16558611 = queryWeight, product of:
            1.5425572 = boost
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.023092432 = queryNorm
          0.50842977 = fieldWeight in 926, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
      0.09708611 = weight(abstract_txt:areas in 926) [ClassicSimilarity], result of:
        0.09708611 = score(doc=926,freq=1.0), product of:
          0.18209249 = queryWeight, product of:
            1.6176157 = boost
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.023092432 = queryNorm
          0.5331692 = fieldWeight in 926, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
      0.2398456 = weight(abstract_txt:assessment in 926) [ClassicSimilarity], result of:
        0.2398456 = score(doc=926,freq=1.0), product of:
          0.3809245 = queryWeight, product of:
            2.8654604 = boost
            5.756716 = idf(docFreq=379, maxDocs=44218)
            0.023092432 = queryNorm
          0.6296408 = fieldWeight in 926, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.756716 = idf(docFreq=379, maxDocs=44218)
            0.109375 = fieldNorm(doc=926)
    0.24 = coord(6/25)
  5. Vilar, P.; Zumer, M.: Perceptions and importance of user friendliness of IR systems according to users' individual characteristics and academic discipline (2008) 0.13 
    0.12533216 = sum of:
  0.12533216 = product of:
    0.391663 = sum of:
      0.015499199 = weight(abstract_txt:library in 2378) [ClassicSimilarity], result of:
        0.015499199 = score(doc=2378,freq=1.0), product of:
          0.077818975 = queryWeight, product of:
            1.0574799 = boost
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.023092432 = queryNorm
          0.19916992 = fieldWeight in 2378, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.1867187 = idf(docFreq=4964, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.0219483 = weight(abstract_txt:these in 2378) [ClassicSimilarity], result of:
        0.0219483 = score(doc=2378,freq=2.0), product of:
          0.07788789 = queryWeight, product of:
            1.057948 = boost
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.023092432 = queryNorm
          0.28179348 = fieldWeight in 2378, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.1881294 = idf(docFreq=4957, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.021787215 = weight(abstract_txt:users in 2378) [ClassicSimilarity], result of:
        0.021787215 = score(doc=2378,freq=1.0), product of:
          0.097651854 = queryWeight, product of:
            1.1845942 = boost
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.023092432 = queryNorm
          0.22311112 = fieldWeight in 2378, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.569778 = idf(docFreq=3384, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.087663874 = weight(abstract_txt:questionnaires in 2378) [ClassicSimilarity], result of:
        0.087663874 = score(doc=2378,freq=1.0), product of:
          0.19607238 = queryWeight, product of:
            1.186923 = boost
            7.1535926 = idf(docFreq=93, maxDocs=44218)
            0.023092432 = queryNorm
          0.44709954 = fieldWeight in 2378, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.1535926 = idf(docFreq=93, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.06333222 = weight(abstract_txt:user in 2378) [ClassicSimilarity], result of:
        0.06333222 = score(doc=2378,freq=7.0), product of:
          0.10397521 = queryWeight, product of:
            1.2223462 = boost
            3.6835442 = idf(docFreq=3020, maxDocs=44218)
            0.023092432 = queryNorm
          0.60910887 = fieldWeight in 2378, product of:
            2.6457512 = tf(freq=7.0), with freq of:
              7.0 = termFreq=7.0
            3.6835442 = idf(docFreq=3020, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.03723395 = weight(abstract_txt:studies in 2378) [ClassicSimilarity], result of:
        0.03723395 = score(doc=2378,freq=1.0), product of:
          0.13958499 = queryWeight, product of:
            1.4162786 = boost
            4.26796 = idf(docFreq=1683, maxDocs=44218)
            0.023092432 = queryNorm
          0.2667475 = fieldWeight in 2378, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.26796 = idf(docFreq=1683, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.048107952 = weight(abstract_txt:collection in 2378) [ClassicSimilarity], result of:
        0.048107952 = score(doc=2378,freq=1.0), product of:
          0.16558611 = queryWeight, product of:
            1.5425572 = boost
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.023092432 = queryNorm
          0.2905313 = fieldWeight in 2378, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.648501 = idf(docFreq=1150, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
      0.096090324 = weight(abstract_txt:areas in 2378) [ClassicSimilarity], result of:
        0.096090324 = score(doc=2378,freq=3.0), product of:
          0.18209249 = queryWeight, product of:
            1.6176157 = boost
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.023092432 = queryNorm
          0.52770066 = fieldWeight in 2378, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.87469 = idf(docFreq=917, maxDocs=44218)
            0.0625 = fieldNorm(doc=2378)
    0.32 = coord(8/25)