Search (4 results, page 1 of 1)

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Abstract

Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services

Date

6. 4.1996 13:22:31

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Abstract

An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining

Date

6. 4.1996 13:22:31

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Abstract

Examines international library journal articles on the theme of current developments in library reference services. Some aspects discussed include: customer service implications for reference practice; countering information overload the role of the librarian; improving the quality of telephone reference services; information resources and democracy; students and the information search process; ethnicity and information seeking; building local history collections through guided autobiography; the vertical file retain or discard?

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Date

6. 4.1996 13:22:31