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Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
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Frowein, C.: Benchmarking voor informatiedienstverleners : een zinvolle stap op weg naar kwaliteit (1998)
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- Footnote
- Übers. d. Titels: Benchmarking for information services providers: a useful step towards quality
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Braaksma, J.: Inlichtingenwerk in wetenschappelijke bibliotheken : hoe wijzer to worden? (1996)
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- Footnote
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Stein, F.: Centra creùren die kennisprocessen stimuleren : Arjo Klamer over de plaats van de bibliotheek in de kennissamenleving (1997)
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- Footnote
- Übers. d. Titels: Creating centres to stimulate knowledge transfer processes: Arjo Klamers discusses the role of the library in the knowledge society
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Braaksma, H.: Inspelen op informatievaardigheden en behoeften van gebruikers (1997)
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- Footnote
- Übers. d. Titels: Adapting to the information skills and needs of users
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- Informatie professional. 1(1997) no.10, S.24-27
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Keulen, F.: Campus-informatiediensten en bibliotheken : een kwestie van wederzijds belang (1994)
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