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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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Schwarz, W.: ¬Das Fach 'Auskunftsdienst' in der Ausbildung des gehobenen Bibliotheksdienstes (1995)
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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Engeldinger, E.A.: Improving reference : preliminary thought on a return to the classroom (1994)
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Diella, L.: Formare al reference in una biblioteca di facolta (1998)
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Weingand, D.E.: Competence and the new paradigm : continuing education of the reference staff (1994)
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Etkin, C.: Creating a core knowledge for electronic reference services (1995/96)
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Powell, R.R.; Raber, D.: Education for reference/information service : a quantitative and qualitiative analysis of basic reference courses (1994)
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