-
Lim, A.: User perception of help features in library automation systems (1996)
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- Abstract
- Describes the creation and results of a questionnaire survey of cataloguers in 6 Singapore academic and national libraries and of their vendor helpdesk staff to evaluate the help systems of library automation systems, with particular emphasis on the cataloguing function. Describes the structure of the questionnaire; the methodology used to analyse the data; the profile of the respondents and the systems used by them; and the implications of the statistical results. Functionalities for the following help features were surveyed: getting in and out of the help systems; selecting a relevant topic; formulating queries; searching of information; completeness and comprehensiveness of the help system; navigation to other topics; applying information to solve problems; and data entry and authority control in cataloguing tasks. Data analysis identified 27 preferred features which could be taken into account in the product development of online help systems
-
Byström, K.: Information seekers in context : an analysis of the 'doer' in INSU studies (1999)
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- Abstract
- In information needs, seeking and use (INSU) research, individuals have most commonly been perceived as users (e.g., Kuhlthau, 1991; Dervin & Nilan, 1986; Dervin, 1989; Belkin, 1980). The concept user originates from the user of libraries and other information services and information systems. Over the years the scope of the concept has become wider and it is nowadays often understood in the sense of seekers of information (e.g., Wilson, 1981; Marchionini, 1995) and users of information (e.g., Streatfield, 1983). Nevertheless, the concept has remained ambiguous by being on the one hand universal and on the other hand extremely specific. The purpose of this paper is to map and evaluate views on people whose information behaviour has been in one way or another the core of our research area. The goal is to shed some light on various relationships between the different aspects of doers in INSU studies. The paper is inspired by Dervin's (1997) analysis of context where she identified among other themes the nature of subject by contrasting a `transcendental individual' with a `decentered subject', and Talja's (1997) presentation about constituting `information' and `user' from the discourse analytic viewpoint as opposed to the cognitive viewpoint. Instead of the metatheoretical approach applied by Dervin and Talja, a more concrete approach is valid in the present analysis where no direct arguments for or against the underlying metatheories are itemised. The focus is on doers in INSU studies leaving other, even closely-related concepts (i.e., information, information seeking, knowledge etc.), outside the scope of the paper.
- Date
- 22. 3.2002 9:55:52
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, Sheffield, UK, 1998. Ed. by D.K. Wilson u. D.K. Allen
-
Park, I.K.: Comparing major U.S. OPAC systems for developing countries (1997)
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- Abstract
- Reports results of a questionnaire survey of the user characteristics of Korean student user groups in searching OPACs. The study examined the use of 5 selected OPAC systems in 5 academic libraries in the Austin, Texas and North Texas areas. The objective was to provide information on the characteristics of a specific group of international college students from a developing country in order to assist system managers in the selection of OPAC systems. The major conclusions of this study were: the academic level and age of students affect the preference towards an OPAC, but academic major of the students does not affect the preference; system designers should prepare more specific instructions regarding searching methods; there is a negative relationship between the number of searching methods that the respondents knew in using OPACs and the frequency of manual card catalogue use; and menu driven systems should be the first selection of OPAC systems for Korean students. Proposes recommendations for the design, adoption, or management of a new OPAC system
-
Solomon, P.: On the dynamics of information system use : from novice to? (1992)
0.02
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- Abstract
- Explores the variety of user behaviour exhibited by users of information retrieval systems over time and the effort of differences between expert and novice searchers on an understanding of information searching dynamics and on the design of information systems. Based on a naturalistic case study. Points out some of the dynamic patterns of behaviour of children's use of online catalogues (OPACs)
- Source
- Proceedings of the 55th Annual Meeting of the American Society for Information Science, Pittsburgh, 26.-29.10.92. Ed.: D. Shaw
-
Hastings, S.K.: ¬An exploratory study of intellectual access to digitized art images : the information industry and the role of the Internet (1995)
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- Abstract
- Describes the nature of intellectual access to digitized art images using qualitatively methodologies. Images of Caribbean paintings were digitized and the process of querying the Caribbean art images observed. The paintings used for the study are part of the Bryant West Indies Collection, Central Florida University. Queries of art historians were analyzed and compared to retrieval parameters and image characteristics. 4 major categories, developed during the coding of the data, were isolated; queries; manipulations; recommendations; and applications. Concepts were identified that relate the complexity of the query, the access points, and the types of computer manipulations needed to retrieve relevant answer sets. Characteristics of the images were analyzed and compared to levels of query complexity. The findings of the investigations are reported in detail
- Source
- Proceedings of the 16th National Online Meeting 1995, New York, 2-4 May 1995. Ed.: M.E. Williams
-
Read, J.: 'What do you want?' : a question academic libraries should be asking their users (1997)
0.02
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- Abstract
- Reports a strategy adopted at Reading University Library in the UK, using Libra software and methodology developed by Priority Search Ltd. in conjunction with the University of London Library, to determine a way of adjusting the library opening hours to satisfy the needs of the greatest number of users. Describes the survey methodology and administration, discusses survey findings, offers tips for librarians in dealing with users, and considers the creative nature of such a survey
-
Janosky, B.; Smith, P.; Hildreth, C.R.: Online library cataloging systems : an analysis of user errors (1986)
0.02
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-
Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986)
0.02
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- Abstract
- Research in user behavior on online catalogs is in its early stages, but preliminary findings suggest that users encounter many of the same problems identified in behavioral studies of other types of bibliographic retrieval systems. Much can be learned from comparing the results of user behavior studies on these two types of systems. Research on user problems with both the mechanical aspects and the conceptual aspects of system use is reviewed, with the conclusion that more similiratiy exists across types of systems in conceptual than in mechanical problems. Also discussed are potential sources of the problems, due either to individual characteristics or to system variables. A series of research questions is proposed and a number of potential interim solutions ae suggested for alleviating some of the problems encountered by users of information systems
- Source
- Journal of the American Society for Information Science. 37(1986), S.387-400
-
Zhang, X.; Chignell, M.: Assessment of the effects of user characteristics on mental models of information retrieval systems (2001)
0.02
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- Abstract
- This article reports the results of a study that investigated effects of four user characteristics on users' mental models of information retrieval systems: educational and professional status, first language, academic background, and computer experience. The repertory grid technique was used in the study. Using this method, important components of information retrieval systems were represented by nine concepts, based on four IR experts' judgments. Users' mental models were represented by factor scores that were derived from users' matrices of concept ratings on different attributes of the concepts. The study found that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a borderline effect, but the effect was not significant enough at a = 0.05 level. Specific different views regarding IR systems among different groups of users are described and discussed. Implications of the study for information science and IR system designs are suggested
- Source
- Journal of the American Society for Information Science and technology. 52(2001) no.6, S.445-459
-
Palmquist, R.A.; Kim, K.-S.: Modeling the users of information systems : some theories and methods (1998)
0.02
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- Abstract
- Examines some of the theories that have evolved to explain the mental processes required for the use of information systems. Categorizes research in this area into system oriented and user oriented studies and reviews this research. Describes a sample of methodologies used for examining users and their information seeking behaviour. Concludes with a discussion of the implications of these theories and methods for librarians and information specialists
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Marchionini, G.; Xia, L.; Dwiggins, S.: Efforts of search and subject expertise on information seeking in a hypertext environment (1990)
0.02
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- Abstract
- As part of ongoing investigation of information seeking behaviour of end users in electronic environments, a comparison was made of those users having expertise in a topic area and those with expertise in online searching. Computer scientists and online search specialists conducted assigned searches in a HyperCard database on the topic of hypertext. Both groups of experts were able to conduct successful searches and outperformed a novice control group. Search specialists took slightly less time tahn the domain experts, modified queries by adding terms found in the text, and tended to focus on query formulation. Domain experts focused on the text and used their domain knowledge for further question answering
- Source
- ASIS'90: Information in the year 2000, from research to applications. Proc. of the 53rd Annual Meeting of the American Society for Information Science, Toronto, Canada, 4.-8.11.1990. Ed. by Diana Henderson
-
Ross, N.C.M.; Wolfram, D.: End user searching on the Internet : an analysis of term pair topics submitted to the Excite search engine (2000)
0.02
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- Abstract
- Queries submitted to the Excite search engine were analyzed for subject content based on the cooccurrence of terms within multiterm queries. More than 1000 of the most frequently cooccurring term pairs were categorized into one or more of 30 developed subject areas. Subject area frequencies and their cooccurrences with one another were tallied and analyzed using hierarchical cluster analysis and multidimensional scaling. The cluster analyses revealed several anticipated and a few unanticipated groupings of subjects, resulting in several well-defined high-level clusters of broad subject areas. Multidimensional scaling of subject cooccurrences revealed similar relationships among the different subject categories. Applications that arise from a better understanding of the topics users search and their relationships are discussed
- Source
- Journal of the American Society for Information Science. 51(2000) no.10, S.949-958
-
Carter, T.; Park, H.O.: ¬A user survey of the online public access catalog at California State University Fresno (1993)
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- Abstract
- Discusses a user survey undertaken in Summer and Autumn 1992 to gauge the general response to the OPAC subsystem of ALIS - the Henry Madden Library's Automated Library Integrated System at California State Univ. at Fresno. Covers the specifications of ALIS on Geac/ADVANCE and its installation. Explains the survey's methodology and discusses the results
- Source
- Library software review. 12(1993) no.2, S.43-53
-
Nicholas, D.; Nicholas, P.; Jamali, H.R.; Watkinson, A.: ¬The information seeking behaviour of the users of digital scholarly journals (2006)
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- Abstract
- The article employs deep log analysis (DLA) techniques, a more sophisticated form of transaction log analysis, to demonstrate what usage data can disclose about information seeking behaviour of virtual scholars - academics, and researchers. DLA works with the raw server log data, not the processed, pre-defined and selective data provided by journal publishers. It can generate types of analysis that are not generally available via proprietary web logging software because the software filters out relevant data and makes unhelpful assumptions about the meaning of the data. DLA also enables usage data to be associated with search/navigational and/or user demographic data, hence the name 'deep'. In this connection the usage of two digital journal libraries, those of EmeraldInsight, and Blackwell Synergy are investigated. The information seeking behaviour of nearly three million users is analyzed in respect to the extent to which they penetrate the site, the number of visits made, as well as the type of items and content they view. The users are broken down by occupation, place of work, type of subscriber ("Big Deal", non-subscriber, etc.), geographical location, type of university (old and new), referrer link used, and number of items viewed in a session.
-
Slack, F.: End-user searches and search path maps : a discussion (1996)
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- Abstract
- Examines the development of OPACs of the last 15 years, and how this has promoted the use of automated information retrieval systems. Using the technique of search path maps, investigates how end users use the system available to them and the type of subject searches they carry out. Compares 2 techniques for mapping searches, concluding that there is need for effective diagnosis and monitoring methods, and that an efficient method of analysis of end user use is essential
- Source
- OCLC systems and services. 12(1996) no.2, S.27-34
-
King, N.S.: End-user errors : a content analysis of PaperChase transaction logs (1993)
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- Abstract
- Reports on a study, conducted at Maryland Univ., of end users of MEDLINE using PaperChase, a user friendly, menu driven software package, designed to be used with little or no training. Transaction logs. Transaction logs were examined to identify the types and frequency of apparent searching errors made by end users. The study is an extension of a previous study conducted at Michigan Univ. Results indicate that, despite the PaperChase system prompts that attempt to guide users to proper terminology, potentially costly errors are being made. Of particular concern are the misuses and failure to use the controlled vocabulary. Results suggest that a measure of end user training may be advisable
- Source
- Bulletin of the Medical Library Association. 81(1993) no.4, S.439-441
-
Hancock-Beaulieu, M.: ¬A comparative transaction log analysis of browsing and search formulation in online catalogues (1993)
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- Abstract
- OLIVE, a transaction logging facility enhanced with online questionnaires, was used to collect data from users of public and academic library catalogues. The comparative analysis of subject searching behaviour focused on the role of browsing subject headings and brief references in search formulation. Opportunities for browsing are greatly constrained by indexing practices. It is suggested that a more integrated approach to pre-coordinate and post-coordinate searching would be more effective. The logging software has been developed for a number of commercial online catalogues including Geac, CLSI and LIBERTAS. The use of a diagnostic and monitoring tool in the evaluation of OPACs is advocated
-
Käki, M.; Aula, A.: Controlling the complexity in comparing search user interfaces via user studies (2008)
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- Abstract
- Over time, researchers have acknowledged the importance of understanding the users' strategies in the design of search systems. However, when involving users in the comparison of search systems, methodological challenges still exist as researchers are pondering on how to handle the variability that human participants bring to the comparisons. This paper present methods for controlling the complexity of user-centered evaluations of search user interfaces through within-subjects designs, balanced task sets, time limitations, pre-formulated queries, cached result pages, and through limiting the users' access to result documents. Additionally, we will present our experiences in using three measures - search speed, qualified search speed, and immediate accuracy - to facilitate the comparison of different search systems over studies.
- Footnote
- Beitrag eines Themenbereichs: Evaluation of Interactive Information Retrieval Systems
-
Read, J.: 'What do you want?' : a question academic libraries should be asking their users (1997)
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- Abstract
- Reports results of a user survey, conducted at Reading University, UK, to find out the kind of service their users want, in particular, regarding opening hours. Results indicated that there was a clear consensus on some issues: in particular, more rapid reshelving of books; but preferred opening hours varied between different groups. In this respect the survey was regarded as being only partially successful as it did not point to a clear course of action which would satisfy the needs of all library users. However, useful data was collected and the availability of the Libra software for a further 5 years means that further surveys may be undertaken
-
Park, I.: ¬A comparative study of major OPACs in selected academic libraries for developing countries : user study and subjective user evaluation (1997)
0.01
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- Abstract
- Provides information on the characteristics of 5 online catalogue systems in 5 academic libraries in the austin, Texas and North Texas, USA, and their use by Korean students at University of North Texas, USA, in order to assist system managers in the selection of online catalogues. Proposes recommendations when designing, adopting, or managing a new online catalogue system. Topics for further studies on the characteristics of online systems and their use are also suggested
