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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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- Arbeitsfeld Bibliotheken: 6. Deutscher Bibliothekskongress, 84. Deutscher Bibliothekartag in Dortmund 1994. Hrsg.: H. Lohse
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Katz, W.A.: Introduction to reference work (1997)
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- Footnote
- Rez. in: IfB 6(1998) H.1/2, S.7-8 (K. Schreiber)
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Reference and information services : an introduction (1995)
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- Footnote
- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
