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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998)
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Weeding and maintenance of reference collections (1990)
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Business reference services and sources : how end users and librarians work together (1997)
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Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
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Katz, W.A.: Introduction to reference work (1997)
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Koutnik, C.: ¬The World Wide Web is here : is the end of printed reference sources near? (1997)
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Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997)
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Darrah, B.: Surfing the stacks in an electronic age (1998)
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Reference and information services : an introduction (1995)
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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992)
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