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New technologies and reference services (2000)
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Tann, C.; Sanderson, M.: Are Web-based informational queries changing? (2009)
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Frické, M.; Fallis, D.: Indicators of accuracy for answers to ready reference questions an the Internet (2004)
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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Katzmayr, M.; Putz, M.: Quellenproblematik im Internet : Identität, Aktualität und inhaltliche Qualität von Webressourcen (2006)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002)
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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Härkönen, S.: Bibliothekarischer Auskunftsdienst im Informationsverbund : Digital Reference Konsortien in den USA (2003)
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Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009)
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Buchner, M.: ¬Die Machete im Dschungel : Persönliche Auskunftsdienste: "Hier werden Sie geholfen" - Ratgeber sind die neue Konkurrenz für Internet-Suchmaschinen (2001)
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Allhoff, M.: Pfadfinder im Datendschungel : Einmal umgekehrt: Menschen ersetzen (Such-) Maschinen (2001)
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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Brennscheidt, A.: AskA-Services : Nicht-bibliothekarische Informationsdienstleister im Internet (2003)
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003)
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