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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.03 
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    Date
    22. 8.2009 19:50:27
    Footnote
    Rez. in: ZfBB 56(2009) H.3/4, S. 245-246 (U. Scholle)
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  2. Rüdiger, B.; Baumgärtel, M.: Kooperative Erschließung von bibliothekarischen Internetquellen : ein Projekt des DBI (1997) 0.03 
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    Source
    Weiter auf dem Weg zur Virtuellen Bibliothek! Praxis, Projekte, Perspektiven. 2. INETBIB-Tagung der Universitätsbibliothek Dortmund und der Fachhochschule Potsdam, Fachbereich Archiv-Bibliothek - Dokumentation vom 10.-11.3.1997. 2., erw. Aufl. Hrsg. von B. Tröger u. H.-C. Hobohm
  3. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.02 
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    Date
    22. 7.2009 13:41:12
  4. Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 0.02 
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    Content
    Enthält u.a. die Beiträge zu den Themenbereichen 'Zukunft und Zukunftsaufgaben wissenschaftlicher Bibliotheken': EGIDY, B. von: Von der Bücherbewahranstalt zur Informationsvermittlungsstelle; FRANKEN, K.: Mittel zum Zweck; 'Öffentliche Bibliotheken in der Multimediagesellschaft': OßWALD, A.: Trends der Informationsgesellschaft und ihre Konsequenzen für die öffentlichen Bibliotheken; JOHANNSEN, R.: Auf dem Weg in die Zukunft: die Projekte Telebus und Bürgerinformationssystem. Bericht aus der Stadt Ulm; HÜTTER, B.: Online in öffentlichen Bibliotheken: Vor- und Nachteile verschiedener Online-Zugänge und -Netze; SAUER, C.-D.: u. P.S. ULRICH: Online-Dienste einer öffentlichen Bibliothek: konzeptionelle Entwicklung - Angebote - Partner; LUDWIG, E.: Online-Nutzung in einer kleinen Bibliothek: das Beispiel Hachenburg; 'Lektorieren des Internets': RÜDIGER, B.: Welche Hilfsmittel gibt es? Ein Überblick über die verschiedenen Suchdienste im Internet; DANIEL, F.: Ein Lektoratsdienst fürs Internet ist sinnlos!; VONHOF, C.: Vielleicht kein Lektoratsdienst, aber ...; BEST, H.: BINE: Ein Bericht aus der Stadtbibliothek Bremen
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  5. Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000) 0.02 
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    Information und Öffentlichkeit: 1. Gemeinsamer Kongress der Bundesvereinigung Deutscher Bibliotheksverbände e.V. (BDB) und der Deutschen Gesellschaft für Informationswissenschaft und Informationspraxis e.V. (DGI), Leipzig, 20.-23.3.2000. Zugleich 90. Deutscher Bibliothekartag, 52. Jahrestagung der Deutschen Gesellschaft für Informationswissenschaft und Informationspraxis e.V. (DGI). Hrsg.: G. Ruppelt u. H. Neißer
  6. Rau, G.: ¬Die Bibliothek der Universität Konstanz und ihr Internet-Benutzerservice (1997) 0.02 
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  7. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.02 
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    Issue
    With contributions by Michelle Fiander, Kay Henshall u. Bernie Sloan.
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  8. Lovink, G.; Riemens, P.: Amsterdams öffentliche digitale Kultur 2000 (2000) 0.01 
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  9. Kubicek, H.; Tisborn, U.: Öffentliche Bibliotheken : Zugang zu den Datenautobahnen (1995) 0.01 
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  10. Polly, J.A.: Zielgruppen im ländlichen Raum : ein Rückblick auf das GAIN-Projekt (1997) 0.01 
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    Source
    Elektronische Medien in öffentlichen Bibliotheken: vom Experiment zum Konzept. Dokumentation einer Konferenz. Hrsg.: C. Flodell u. A. Mitrowann
  11. Seedorf, U.: Bürgerinformationssysteme im Test (2000) 0.01 
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  12. Flagg, G.: At Senate hearing, librarians seek their place on the information highway (1994) 0.01 
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  13. Basu, G.: Using Internet for reference : myths versus realities (1995) 0.01 
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  14. Hobohm, H.-C.: Bibliothekarische Internet-Projekte in Deutschland : Qualität und Nutzerorientierung bei bibliothekarischen Internetprojekten - marketingstrategische Überlegungen zu den neuen Informationsdienstleistungen (1998) 0.01 
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    Weiter auf dem Weg zur virtuellen Bibliothek! Kundenservice zwischen Quantität und Qualität. 3. INETBIB-Tagung vom 4.-6. März 1998 in Köln. 2., erw. Aufl. Hrsg.: B. Jedwabski u. J. Nowak
  15. Best, H.; Plutat, B.: ¬"Ein Haufen Steine macht noch lange kein Gebäude ..." : Das Internet Projekt BINE in der Stadtbibliothek Bremen (1997) 0.01 
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    Weiter auf dem Weg zur Virtuellen Bibliothek! Praxis, Projekte, Perspektiven. 2. INETBIB-Tagung der Universitätsbibliothek Dortmund und der Fachhochschule Potsdam, Fachbereich Archiv-Bibliothek - Dokumentation vom 10.-11.3.1997. 2., erw. Aufl. Hrsg. von B. Tröger u. H.-C. Hobohm
  16. Hackemann, M.: Auf dem Weg zum Internetportal (2001) 0.01 
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    Bibliotheken - Portale zum globalen Wissen: 91 Deutscher Bibliothekartag in Bielefeld 2001. Hrsg.: M. Rützel-Banz
  17. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.01 
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  18. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.01 
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    Footnote
    The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."
    Type
    m
  19. Allhoff, M.: Pfadfinder im Datendschungel : Einmal umgekehrt: Menschen ersetzen (Such-) Maschinen (2001) 0.01 
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    Abstract
    Würden Sie das bitte buchstabieren? Jacqueline Dietz von der Internet-Auskunft Talking.net ist einen Moment lang irritiert. "S-a-h-r-a-o-u-i?" fragt sie nach. Zugegeben, die Frage war ein wenig exotisch. Der Anrufer sucht Nachrichten über einen Nomadenstamm der westlichen Sahara. Doch schon kommt die Antwort im Cyberslang. "Schauen Sie doch mal unter http://www.der-ueberblick.de/archiv/199904/199904.067/content.html nach." Tatsächlich findet sich gleich unter der ersten Empfehlung ein aktuelles Interview mit dem deutschen Vertreter der Polisario zum Freiheitskampf der Sahraoui in Marokko. Und die freundliche Stimme am anderen Ende der Leitung kann dem Anrufer noch drei weitere Internet-Seiten vermitteln. Jacqueline Dietz ist von Beruf "Netguide". Früher half das Fräulein vom Amt mit Telefonnummern weiter. Heute nimmt der Internet-Berater dem Nutzer einen Teil seiner Recherche ab. Der Beruf ist so neu wie das Unternehmen, bei dem Dietz arbeitet. Talking.Net heißt der Informationsdienst, der mehr kann als herkömmliche Suchdienste oder klassische Telefonauskünfte. "Wir sind die erste Alles-Auskunft, die das Ziel hat, das Internet auch für Menschen ohne Computer nutzbar zu machen", sagt Pressesprecher Tilman Kube, "oder eben für Leute, die das langwierige eigene Suchen im Netz scheuen." - Virtuelle Privatsekretäre - Das Angebot von Talking.net umfasst jede Art von Auskunft, von Telefonnummein und Wettervorhersagen über Zugverbindungen bis hin zu der persönlichen Hilfe bei der Navigation durch das Internet.
  20. Liu, L.-G.: ¬The Internet and library and information services : a review, analysis, and annotated bibliography (1995) 0.01 
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Authors

Years

Languages

  • e 45
  • d 39

Types

  • a 60
  • m 20
  • s 6
  • b 1
  • el 1
  • i 1
  • r 1
  • x 1
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Themes

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