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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978)
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