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Wendling, W.: ¬Die stumme Information allein genügt nicht : die Bedeutung der Auskunft und Beratung im Kommunikationsdienst (1971)
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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- Zukunftsaufgaben öffentlicher Bibliotheken. Festschrift zum 125-jährigen Bestehen der Stadtbücherei Frankfurt a.M
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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Henning, W.: ¬Der Auskunftsprozeß : Kurzfassung (1978)
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Source
- Canadian journal of information science. 4(1979) May, S.86-98
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Hall, J.: Survey of information services in British university libraries (1975)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Harrelson, L.E.: Large libraries and information desks (1974)
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Galvin, T.J.: Case studies and case method (1970)
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- Source
- Encyclopedia of library and information science. vol.4
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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- The Bowker annual of library and book trade information. 22nd ed
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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- Proceedings of the American Society for Information Science. 12(1975), S.68