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Preuss, V.: User-centered counseling in online retrieval : practise and training (1983)
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Preuss, V.: Benutzerorientierte Informationsberatung (1984)
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Funk, R.; Jacquin, A.-V.: ¬Das BMFT-Projekt Fachinformation in Schulen (FiSCH) : eine Maßnahme zur Erhöhung des Informationsbewußtseins in der Bevölkerung (1987)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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