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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Klugmann, S.: Online information retrieval interface with traditional reference services (1986)
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- Footnote
- Nachdruck aus: Online review 4(1980) S.263-272
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Bonta, B.; Kallin, S.: CD-ROM implementation : a reference staff takes charge (1989)
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- Reference services review. 17(1989) no.2, S.7-11
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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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- BuB. 40(1988), S.818-823
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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James, G.R.: Reference: analysis, management and training (1982)
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Young, W.F.: Methods for evaluating reference desk performance (1985)
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Douglas, I.: Reducing failures in reference service (1988)
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- Reference quarterly. 28(1988), S.94-101
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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- Bücherei. 29(1985), S.161-178
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Lewe, B.: Auskunftsdienst in Öffentlichen Bibliotheken (1984)
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- BuB. 36(1984) H.1, S.16-23
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Rettig, J.: ¬The crisis in academic reference work (1986)
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- Footnote
- Nachdruck aus: Reference services review. 1984, Fall, S.13-14
- Pages
- S.49-51
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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- Footnote
- Fortsetzung: Hewins, E.T. in: ARIST 25(1990) S.145-172
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- Annual review of information science and technology. 21(1986), S.3-33
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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- Footnote
- Nachdruck aus: Journal of academic librarianship 10(1984) S.128-132
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- S.3-13
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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- Nachdruck aus: Public libraries. 1984, Fall, S.83-85
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Holler, U.: ¬Die Organisation der Informationsarbeit bei der Stadtbibliothek Duisburg (1984)
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- BuB. 36(1984), S.23-26
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Fligge, J.: ¬Die Bibliotheken, Mittler im technischen Wandel (1985)
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- BuB. 37(1985), S.871-885
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Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984)
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- BuB. 36(1984), S.577-585
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Rauch, W.: ¬Die Rolle der Bibliothek im computergestützen Informations-Kommunikationssystem (1984)
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- Bibliothek: Forschung und Praxis. 8(1984), S.109-112
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Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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- Advances in librarianship. 13(1984), S.99-128