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Lewe, B.: Auskunftsdienst in Öffentlichen Bibliotheken (1984)
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Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984)
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984)
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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Bonta, B.; Kallin, S.: CD-ROM implementation : a reference staff takes charge (1989)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
