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Capurro, R.: Öffentliche Bibliotheken in der Informationsgesellschaft (1988)
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985)
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Williamson, R.: ¬The knowledge warehouse (1987)
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Spiller, R.: Bildschirmtext-Externer Rechner und das Informationssystem IBAS (1984)
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Purcell, R.: Computers and reference service (1989)
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Schmidt, R.: Informationsvermittlung im Zeichen des Wissenstransfers : Thesen und Tendenzen im BMFT-Modellversuch (1987)
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Huthloff, C.-R.: Online-Informationsvermittlung und Auskunft (1987)
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Schmidt, R.: ¬Der Modellversuch Informationsvermittlung : Erwartungen, Ergebnisse, Erfahrungen (1988)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Funk, R.; Jacquin, A.-V.: ¬Das BMFT-Projekt Fachinformation in Schulen (FiSCH) : eine Maßnahme zur Erhöhung des Informationsbewußtseins in der Bevölkerung (1987)
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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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Kuhlen, R.: ¬Ein Programm ist nicht immer ein Programm : Bemerkungen zum Fachinformationsprogramm der Bundesregierung 1985-88 (1986)
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Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989)
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