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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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Smith, C.L.; Matteson, M.L.: Information literacy in the age of machines that learn : desiderata for machines that teach (2018)
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Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996)
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