-
Cole, C.; Lin, Y.; Leide, J.; Large, A.; Beheshti, J.: ¬A classification of mental models of undergraduates seeking information for a course essay in history and psychology : preliminary investigations into aligning their mental models with online thesauri (2007)
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- Abstract
- The article reports a field study which examined the mental models of 80 undergraduates seeking information for either a history or psychology course essay when they were in an early, exploration stage of researching their essay. This group is presently at a disadvantage when using thesaurus-type schemes in indexes and online search engines because there is a disconnect between how domain novice users of IR systems represent a topic space and how this space is represented in the standard IR system thesaurus. The study attempted to (a) ascertain the coding language used by the 80 undergraduates in the study to mentally represent their topic and then (b) align the mental models with the hierarchical structure found in many thesauri. The intervention focused the undergraduates' thinking about their topic from a topic statement to a thesis statement. The undergraduates were asked to produce three mental model diagrams for their real-life course essay at the beginning, middle, and end of the interview, for a total of 240 mental model diagrams, from which we created a 12-category mental model classification scheme. Findings indicate that at the end of the intervention, (a) the percentage of vertical mental models increased from 24 to 35% of all mental models; but that (b) 3rd-year students had fewer vertical mental models than did 1st-year undergraduates in the study, which is counterintuitive. The results indicate that there is justification for pursuing our research based on the hypothesis that rotating a domain novice's mental model into a vertical position would make it easier for him or her to cognitively connect with the thesaurus's hierarchical representation of the topic area.
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Lin, S.-j.; Belkin, N.: Validation of a model of information seeking over multiple search sessions (2005)
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- Abstract
- Most information systems share a common assumption: information seeking is discrete. Such an assumption neither reflects real-life information seeking processes nor conforms to the perspective of phenomenology, "life is a journey constituted by continuous acquisition of knowledge." Thus, this study develops and validates a theoretical model that explains successive search experience for essentially the same information problem. The proposed model is called Multiple Information Seeking Episodes (MISE), which consists of four dimensions: problematic situation, information problem, information seeking process, episodes. Eight modes of multiple information seeking episodes are identified and specified with properties of the four dimensions of MISE. The results partially validate MISE by finding that the original MISE model is highly accurate, but less sufficient in characterizing successive searches; all factors in the MISE model are empirically confirmed, but new factors are identified as weIl. The revised MISE model is shifted from the user-centered to the interaction-centered perspective, taking into account factors of searcher, system, search activity, search context, information attainment, and information use activities.
- Date
- 10. 4.2005 14:52:22
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Cooper, L.; Kuhlthau, C.C.: Imagery for constructing meaning in the information search process : a study of middle school students (1999)
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- Abstract
- More complex contexts of information seeking require extensive thinking that involves an intellectual leap which carries the user `beyond the information given' (Bruner, 1973) to the construction of something `new'. According to Arnheim (1969) such thinking is directly affected by one's visual perception of the world and he argues that the most productive thinking results from this imagery. The application of visual or mental imagery to the relationships and structure in information seeking situations may be thought of as a constructive strategy for making meaning. This paper explores the use of mental imagery in the constructive process of information seeking. For the individual, the meaning of information is not inherent in the information itself but in his or her perception of it and how it fits into an image of the world or personal construct system (Boulding, 1961; Kelly, 1963). The use of imagery may facilitate a user's mental image of information and its relation to previously acquired knowledge and, thus, also facilitate new construction during the information seeking process. Mental imagery has been found to play an important role in creativity and problem solving. Shepard (1978) argues that some of the most creative thoughts and solutions which humans devise are those which are not confined to expression within linear verbal communication but rather spring from mental imagery that embraces a spatial approach to problem solving. Mental imagery is more concrete and visually constructive in nature than verbal methods of problem solving. This paper explores the role of imagery in the constructive tasks of problem solving and learning in the information seeking process.
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Savolainen, R.: Information source horizons and source preferences of environmental activists : a social phenomenological approach (2007)
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- Abstract
- This study focuses on the ways in which people define their source preferences in the context of seeking orienting information for nonwork purposes. The conceptual framework of the study combines ideas drawn from social phenomenology and information-seeking studies. The study utilizes Alfred Schutz's model describing the ways in which actors structure everyday knowledge into regions of decreasing relevance. It is assumed that this structuring based on the actor's interest at hand is also reflected in the ways in which an actor prefers information sources and channels. The concept of information source horizon is used to elicit articulations of source preferences. The empirical part of the study draws on interviews with 20 individuals active in environmental issues. Printed media (newspapers), the Internet, and broadcast media (radio, television) were preferred in seeking for orienting information. The major source preferences were content of information, and availability and accessibility. Usability of information sources, user characteristics such as media habits, and situational factors were mentioned less frequently as preference criteria.
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Chu, F.T.: Reference service and bounded rationality : helping students with research (1994)
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- Abstract
- In university library reference service librarians often get ambiguous questions to which they try to give appropriate answers. Because of limitations on resources, time, mental capability for information processing, and other factors, the decision-making process involved in answering a reference question becomes bounded by the rationality of these constraints. Entering into this process is the ambiguous nature of good and acceptable answers according to students. This paper is based on Herbert Simon's ideas on bounded rationality and fuzzy sets as discussed by L.A. Zadeh
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Maas, N.L.: ¬The information and referral interview : models to remember (1994)
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- Abstract
- Examines and gives excerpts from documents which have had a significant impact on referral agency training procedures regarding the referral interview, focusing on 'Information and referral centers: interviewing and information giving', prepared by InterStudy, the Institute for Interdisciplinary Studies of the American Rehabilitation Foundation. The work of Gerald Caplan formed the foundation for the referral model generally used in the crisis intervention environment: a study is made of that model as implemented by Common Ground and by the Macomb County (Michigan) Crisis Center. Fundamental active listening skills are also examined as presented in the 'How to hotline' manual prepared by the Mental Health Association of Alexandria, VA
-
Palmquist, R.A.; Kim, K.-S.: Modeling the users of information systems : some theories and methods (1998)
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- Abstract
- Examines some of the theories that have evolved to explain the mental processes required for the use of information systems. Categorizes research in this area into system oriented and user oriented studies and reviews this research. Describes a sample of methodologies used for examining users and their information seeking behaviour. Concludes with a discussion of the implications of these theories and methods for librarians and information specialists
-
Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- Date
- 22. 1.2000 19:29:08
-
Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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- Abstract
- Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
-
Shenton, A.K.: Search images, information seeking and information literacy (2009)
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- Abstract
- Purpose - The purpose of this paper is to explore the applicability to information behaviour contexts of the notion of a "search image", a mental entity highlighted in a significant anthropological study appearing in the 1990s. Design/methodology/approach - The paper considers search images of information-seekers by exploring hypothetical situations and using source material pertaining to areas such as information systems, information retrieval, information-seeking and the nature of libraries. Findings - Two types of search image are postulated - those taking the form of a visual memory of a particular source and those providing a detailed specification of material required in a certain situation. Research limitations/implications - The definition of a search image presented here has not been evolved through research featuring specially-undertaken fieldwork. New studies, incorporating individual interviews or think aloud protocols, should be conducted in order to address a series of emergent questions relating to search images. Practical implications - When more has been learned about the characteristics of search images of successful information-seekers, it may be possible to build into programmes of information literacy prompts that will help individuals to clarify in their minds what they require before embarking on an information search. Originality/value - Intended for information practitioners and academics alike, the paper forms the first attempt to apply a particular concept originating outside the discipline, i.e. that of a search image, to information-seeking situations. Attention to search images has the potential to increase one's understanding of how individuals find information, as well as to add a further dimension to information literacy instruction.
-
Shenton, A.K.: Inferential information-seeking (2009)
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- Abstract
- Purpose - Using a variety of evidence this paper aims to develop the concept of "inferential information-seeking". The term itself is new and the type of phenomena it addresses has been the subject of limited attention. Design/methodology/approach - The author considers inferential information-seeking in the context of three distinct scenarios, each of which has come to the writer's attention through either the literature or his own direct experience. Findings - Exploration of the identified instances of inferential information-seeking reveals that the strategy is a circuitous one employed by individuals when faced with barriers that impede their use of more obvious methods of finding information. Substantial mental effort may be required on the user's part to exploit the information elicited in such a way as to satisfy the information need stimulating the action. Research limitations/implications - The notion of inferential information-seeking postulated here is based on a very small number of cases, none of which has come to light in research specially undertaken to investigate the phenomenon. Practical implications - Even though knowledge of inferential information-seeking is still in its infancy, it would appear appropriate to incorporate some provision for it in the teaching of information literacy. Originality/value - Intended for information practitioners and academics alike, the paper synthesizes a new concept through examination of actual information-seeking episodes with reference to a wide-ranging body of source material. An understanding of inferential information-seeking offers the potential to increase our comprehension of how individuals find information, as well as to add a further dimension to information literacy instruction.
-
Hughes, B.; Wareham, J.; Joshi, I.: Doctors' online information needs, cognitive search strategies, and judgments of information quality and cognitive authority : how predictive judgments introduce bias into cognitive search models (2010)
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- Abstract
- Literature examining information judgments and Internet search behaviors notes a number of major research gaps, including how users actually make these judgments outside of experiments or researcher-defined tasks, and how search behavior is impacted by a user's judgment of online information. Using the medical setting, where doctors face real consequences in applying the information found, we examine how information judgments employed by doctors to mitigate risk impact their cognitive search. Diaries encompassing 444 real clinical information search incidents, combined with semistructured interviews across 35 doctors, were analyzed via thematic analysis. Results show that doctors, though aware of the need for information quality and cognitive authority, rarely make evaluative judgments. This is explained by navigational bias in information searches and via predictive judgments that favor known sites where doctors perceive levels of information quality and cognitive authority. Doctors' mental models of the Internet sites and Web experience relevant to the task type enable these predictive judgments. These results suggest a model connecting online cognitive search and information judgment literatures. Moreover, this implies a need to understand cognitive search through longitudinal- or learning-based views for repeated search tasks, and adaptations to medical practitioner training and tools for online search.
-
Cleverley, P.H.; Burnett, S.; Muir, L.: Exploratory information searching in the enterprise : a study of user satisfaction and task performance (2017)
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- Abstract
- No prior research has been identified that investigates the causal factors for workplace exploratory search task performance. The impact of user, task, and environmental factors on user satisfaction and task performance was investigated through a mixed methods study with 26 experienced information professionals using enterprise search in an oil and gas enterprise. Some participants found 75% of high-value items, others found none, with an average of 27%. No association was found between self-reported search expertise and task performance, with a tendency for many participants to overestimate their search expertise. Successful searchers may have more accurate mental models of both search systems and the information space. Organizations may not have effective exploratory search task performance feedback loops, a lack of learning. This may be caused by management bias towards technology, not capability, a lack of systems thinking. Furthermore, organizations may not "know" they "don't know" their true level of search expertise, a lack of knowing. A metamodel is presented identifying the causal factors for workplace exploratory search task performance. Semistructured qualitative interviews with search staff from the defense, pharmaceutical, and aerospace sectors indicates the potential transferability of the finding that organizations may not know their search expertise levels.
-
Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006)
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- Date
- 4. 3.2006 16:29:22
-
Simon-Ritz, F.: Zur Einführung in den Themenschwerpunkt: Benutzerschulung als Informationsdienstleistung in wissenschaftlichen Bibliotheken (2005)
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- Date
- 22. 3.2008 13:29:47
- Source
- Bibliothek: Forschung und Praxis. 29(2005) H.1, S.16-18
-
Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Source
- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Date
- 17. 7.1998 22:10:42
- Source
- Internet reference services quarterly. 3(1998) no.1, S.29-36
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Law, D.: ¬Die Bereitstellung elektronischer Informationsdienste und die Hochschulinformationspolitik : das Modell Großbritannien (1998)
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- Date
- 23.10.1996 17:26:29
- Source
- Bibliothek: Forschung und Praxis. 22(1998) H.1, S.78-80
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Pipp, E.: CD-ROM-Datenbanken im LAN der Universität Innsbruck : technische und lizenzrechtliche Probleme für den Systemoperator (2000)
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- Date
- 22. 7.2000 16:36:09
- Source
- Dokumente und Datenbanken in elektronischen Netzen: Tagungsberichte vom 6. und 7. Österreichischen Online-Informationstreffen bzw. vom 7. und 8. Österreichischen Dokumentartag, Schloß Seggau, Seggauberg bei Leibnitz, 26.-29. September 1995, Congresszentrum Igls bei Innsbruck, 21.-24. Oktober 1997. Hrsg.: E. Pipp
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Tschäppät, M.: Informationskompetenz - in Schweizer Hochschulen kein Thema? (2005)
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- Date
- 22. 3.2008 13:31:09
- Source
- Bibliothek: Forschung und Praxis. 29(2005) H.1, S.56-59
