Search (40 results, page 2 of 2)

  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  • × year_i:[1990 TO 2000}
  1. Berinstein, P.: Communicating with library users : a self-study program (1994) 0.01 
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    Abstract
    This self-study workbook guides the librarian toward understanding of the library patron. Through examples and exercises, this workbook illustrates factors that influence communication and offers techniques librarians can adopt for effective interaction at the desk. Chapters include: the communication process, barriers to communication, understanding the user, reference librarian, know thyself, the reference interview and additional techniques for reducing noise
  2. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
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    Date
    31.12.1998 22:01:11
  3. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
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    Date
    31.12.1998 22:14:52
  4. Herring, J.E.: Teaching information skills in schools (1996) 0.01 
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    Abstract
    Combines theory and practice of library user training into a framework for teaching information skills in school libraries. The main focus is on in secondary schools (ages 11-18) but teachers and librarians in upper primary and secondary schools and in further education colleges can bebefit from the work. The PLUS model proposed covers: purpose; location; use; and self evaluation. The intention is not to suggest that the PLUS model is radically different from other but to provide an integrated framework to be used both by pupils and those who support them
    Footnote
    Rez. in: Library review 46(1997) nos.5/6, S.351-352 (S. Morgan)
    Imprint
    London : Library Association Publishing
  5. Reference and information services : an introduction (1991) 0.01 
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    Series
    Library science text series
  6. Owen, T.: Success at the enquiry desk (1996) 0.01 
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    Imprint
    London : Library Association
  7. Katz, B.: Community college reference services : a working guide for and by librarians (1992) 0.01 
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    Footnote
    Rez. in: Journal of education for library and information science 35(1994) no.3, S.267-269 (L. Main)
  8. Webb, S.P.: Creating an information service (1996) 0.01 
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    Footnote
    Rez. in: Managing information. 3(1996) no.10, S.50 (J. Balcombe); Library review 46(1997) nos. 5/6. S.451-452 (B. Houston)
  9. Reference libraries and information services : technological change and financial pressure (1997) 0.01 
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    Footnote
    Rez. in: Library review 47(1998) nos.1/2, S.48 (M. Rogerson)
  10. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.01 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  11. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.01 
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    Date
    22. 2.1997 19:40:31
  12. Nicholas, D.: Assessing information needs : tools and techniques (1996) 0.01 
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    Date
    26. 2.2008 19:22:51
  13. Burton, P.F.: Information technology and society : implications for the information professions (1992) 0.01 
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    Imprint
    London : Library Association
  14. Benson, A.C.: ¬The complete Internet companion for librarians (1995) 0.01 
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    Abstract
    Introduces the Internet as an addition to the librarian's repertoire of working skills. Author does an exceptional job of explaining JPEG and Mosaic. Also examines the integration of Internet resources into traditional library services. The book serves as an effective road map for ne drivers on the information superhighway, teaching not only the rules of the road but also showing how to deal with roadblocks and detours
  15. John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995) 0.01 
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    Footnote
    Rez. in: Australian library review 13(1996) no.3, S.331-332 (A. Smith)
  16. Bunch, A.: ¬The basics of community information work (1993) 0.01 
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    Imprint
    London : Library Association
  17. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.01 
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    London : Library Association
  18. Reference and information services : an introduction (1995) 0.01 
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    Content
    Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
    Footnote
    Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
    Series
    Library science text series
  19. Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994) 0.00 
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    Content
    Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
  20. Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 0.00 
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    Content
    The ten chapters in Volume 11 are divided into 3 parts: Part One, "Information and the Community," contains two chapters to familiarize readers with various groups in the community, their information and reference needs, and how professionals attempt to serve those needs. Part Two, "Interview and Search," devotes Chapters 3 through 6 to the vital task of explaining how to isolate and understand the questions readers put to librarians as well as basic methods of finding the correct answer(s). The emphasis is an practical application of tried and true methods of interviewing and searching. Attention is given to both manual and computer searches. Chapter 6 is a guide to basic information about databases, including CD-ROMS. Part Three, "Library Instruction, Networks, Policies, and Evaluation," is comprised of the last four chapters and covers the activities of reference librarians when not responding to direct questions. This part includes hints an teaching people how to find information as well as the networks that help both librarian and user to discover what is needed. Chapter 10 discusses methods of deciding how well the individual has fulfilled the task of being a reference librarian. Only space and the fact that this text is for beginners limits what information it contains. First, many new developments and potentially important technological changes in the field of information are impossible to cover without turning to technical language and jargon quite beyond the average reader of an introductory textbook. However, basic developments are covered and explained, and there is a guide (via the footnotes and suggested readings) for those who wish to explore the future. Second, this volume is for students and working reference librarians and is intended first, foremost, and always as a pragmatic, practical approach. This is not to discount the importance of research and information science. Leaders and followers in those fields are responsible for much of what is revolutionary in references services today. There are other courses, other places where information science can be considered in depth; all that can be done here is to hint at the joy of the intellectual fields that open up to the information scientist and researcher. Students and teachers alike should be aware that much of the material covered in this book is updated, argued, and dutifully considered in several basic journals. RQ, the official voice of reference librarians of the American Library Association, excels in its coverage of the topics considered in this text. Library Journal, while more general, now offers excellent and timely articles an the new technology and its influence an librarians. The Reference Librarian, edited by the author of this text, offers specific discussions of single topics in each issue, and these have ranged from online reference services, to personnel, to problems of evaluation. And, not to be missed, is the nicely edited, always useful, and sometimes downright inspirational, References Services Review.

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