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Eckert, K.; Albers, C.: Neue Dienstleistungsangebote wissenschaftlicher Bibliotheken in Europa (1995)
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Kaye, D.: Information and business : an introduction (1991)
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Zech, S.: Online-Kommunikation von Bibliotheken : vergleichende Kostenuntersuchung und Beispielrechnungen für Katalogisierung und Recherche (1997)
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Carande, R.: Automation in library reference services : a handbook (1993)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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Kuhlen, R.: Informationsmarkt : Chancen und Risiken der Kommerzialisierung von Wissen (1995)
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Sträter, H.: Beratungsinterviews : Praxis der Auskunft und Beratung in Bibliotheken und Informationsstellen (1991)
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Reference and information services : an introduction (1995)
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- Content
- Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
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Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998)
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Herring, J.E.: Teaching information skills in schools (1996)
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Nürnberger, A.: Datenbanken und Recherche : ein Handbuch für Journalisten und Dokumentaristen ; [über Archive, Dokumentationen und elektronische Datenbanken] (1993)
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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992)
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