Search (59 results, page 1 of 3)

  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  • × year_i:[2000 TO 2010}
  1. Reference and information services : an introduction (2001) 0.04 
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    Classification
    BCNM (FH K)
    Editor
    Bopp, R.E. u. L.C. Smith
    GHBS
    BCNM (FH K)
    Language
    e
  2. Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 0.02 
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    AVU (E)
    BCNH (FH K)
    Date
    22. 3.2008 18:05:16
    Editor
    Simon, E.
    GHBS
    AVU (E)
    BCNH (FH K)
  3. Public information campaigns and opinion research : a handbook for the student and practitioner (2002) 0.02 
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    Editor
    Klingemann, H.D. u. A. Römmele
    Language
    e
  4. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.02 
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    Classification
    AVY (E)
    AZA (E)
    Date
    22. 8.2009 19:50:27
    Footnote
    Rez. in: ZfBB 56(2009) H.3/4, S. 245-246 (U. Scholle)
    GHBS
    AVY (E)
    AZA (E)
  5. Innovationsforum 2003 : [Informationskompetenz] (2003) 0.01 
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    Date
    22. 2.2008 17:36:03
    Editor
    Krauß-Leichert, U.
    Imprint
    Wiesbaden : Dinges u. Frick
  6. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.01 
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    Abstract
    Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
    Date
    22. 2.2008 14:05:48
    Imprint
    Wiesbaden : Dinges u. Frick
  7. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
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    Date
    25. 3.2003 13:22:23
    Language
    e
  8. Homeyer, E.: lnformationskompetenz an Grundschulen : Probleme und Perspektiven für Schulen und Lehrer ; mit einem wertenden Überblick der Fortbildungsangebote in den einzelnen Bundesländern (2008) 0.01 
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    Footnote
    Zugl.: Köln, Fachhochsch., Master's thesis, 2005 u. d. T.: Vermittlung von Informationskompetenz an Grundschulen
  9. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.01 
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    Date
    29. 9.2001 19:00:02
    Language
    e
  10. Porter, K.: Setting up a new library and information service (2003) 0.01 
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  11. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.01 
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    Date
    25.11.2005 18:58:22
    Language
    e
  12. Orna, E.: Information strategy in practice (2004.) 0.01 
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    30. 6.2005 20:52:22
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  13. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.01 
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    With contributions by Michelle Fiander, Kay Henshall u. Bernie Sloan.
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    e
  14. Pugh, L.: Change management in information services (2000) 0.01 
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  15. Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004) 0.01 
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    22. 2.2008 14:17:00
    Imprint
    Wiesbaden : Dinges u. Frick
  16. Online information services in the social sciences : from practice to need, from need to service (2004) 0.01 
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    Jacobs, N. u. L. Huxley
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    e
  17. Achieving cultural change in networked libraries (2000) 0.01 
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  18. Sühl-Strohmenger, W.: Digitale Welt und wissenschaftliche Bibliothek : Informationspraxis im Wandel : Determinanten, Ressourcen, Dienste, Kompetenzen ; eine Einführung (2008) 0.01 
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    BAHU (FH K)
  19. Teaching Library : eine Kernaufgabe für Bibliotheken (2007) 0.01 
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    Content
    Enthält die Beiträge: Aus dem Inhalt: Ute Krauß-Leichert: Teaching Library - eine Einführung - Wilfried Sühl-Strohmenger: Neue Entwicklungen auf dem Weg zur «Teaching Library» - insbesondere bei den Wissenschaftlichen Bibliotheken - Thomas Hapke: Perspektive E-Learning - Die Rolle von Universitätsbibliotheken in neuen Lernumgebungen - Benno Homann: Standards und Modelle der Informationskompetenz - Kooperationsgrundlagen für bibliothekarische Schulungsaktivitäten - Detlev Dannenberg/Jana Haase: In 10 Schritten zur Teaching Library - erfolgreiche Planung bibliothekspädagogischer Veranstaltungen und ihre Einbindung in Curricula - Katrin Seewald: Lehren lernen oder Wie entsteht eine Teaching Library? - Oliver Kohl-Frey: Beyond the Bachelor. Informationskompetenz für Anfänger und Fortgeschrittene an der Universität Konstanz - Holger Schultka: Gedanken zur (Bibliotheks-)Pädagogik.
    Editor
    Krauß-Leichert, U.
  20. Case, D.O.: Looking for information : a survey on research on information seeking, needs, and behavior (2002) 0.00 
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    Language
    e
    Theme
    Semantisches Umfeld in Indexierung u. Retrieval

Authors

Languages

  • e 51
  • d 9

Types

  • s 18
  • b 4

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