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  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  1. Public information campaigns and opinion research : a handbook for the student and practitioner (2002) 0.00
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    Editor
    Klingemann, H.D. u. A. Römmele
  2. Kashyap, V.; Sheth, A.: Information brokering across heterogeneous digital data : a metadata-based approach (2000) 0.00
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  3. Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974) 0.00
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    Series
    Schriftenreihe der Bibliothekar-Lehrinstitute, Reihe A: Examensarbeiten; H.19
  4. Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970) 0.00
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  5. Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978) 0.00
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    Series
    Schriftenreihe der Bibliothekar-Lehrinstitute: Reihe A; H.34
  6. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987) 0.00
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  7. Rockman, I.F.: Strengthening connections between information literacy, general education, and assessment efforts (2002) 0.00
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    Abstract
    Academic librarians have a long and rich tradition of collaborating with discipline-based faculty members to advance the mission and goals of the library. Included in this tradition is the area of information literacy, a foundation skill for academic success and a key component of independent, lifelong learning. With the rise of the general education reform movement on many campuses resurfacing in the last decade, libraries have been able to move beyond course-integrated library instruction into a formal planning role for general education programmatic offerings. This article shows the value of 1. strategic alliances, developed over time, to establish information literacy as a foundation for student learning; 2. strong partnerships within a multicampus higher education system to promote and advance information literacy efforts; and 3. assessment as a key component of outcomes-based information literacy activities.
  8. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.00
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    Abstract
    If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments to understand the entire process and its ramifications. In a text supplemented with checklists so no key element is forgotten, this reference offers the real-world answers from Ieading experts to the most common questions: - Where has Web-based library reference come from and where is it going? - What is the best digital reference software to address specific needs? - How do they get hired and trained? - When and how does a library market such a radial new Service? - Why are evaluations and system enhancerncnts critical to the future of digital reference? With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available an the topic, Going Live is a one-stop resource for getting started in digital reference services.
  9. Carande, R.: Automation in library reference services : a handbook (1993) 0.00
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    Abstract
    The future of reference librarianship as a viable part of the library depends on developing a proactive, participatory approach to automation. Aims to pull together and explain the important elements of change likely to influence library information services. Reviews some of the ways various schools of thought look at library information and communication. Focuses on information, its relationship to the library, and its rate of growth. Discusses the dynamics of communications as a process and examines it vis-a-vis the library
  10. Lankes, R.D.: New concepts in digital reference (2009) 0.00
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    Abstract
    Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use.
    Content
    Table of Contents: Defining Reference in a Digital Age / Conversations / Digital Reference in Practice / Digital Reference an a New Future / Conclusion
  11. Orna, E.: Information strategy in practice (2004) 0.00
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    Footnote
    Rez. in: JASIST 56(2005) no.14, S.1556-1557 (J. Graef): "On one level, Information Strategy in Practice by Elizabeth Orna is a handbook an how to create an "information strategy." On another, it is a commentary an changing information roles and responsibilities in organizations. The main theme is aimed at information professionals (usually librarians) who want to learn the nuts and bolts of how to conduct an "information audit," how to develop an "information policy," and how to create an "information strategy." The subtext-that information management is everyone's responsibility-is a more radical (and interesting) message. An information strategy as defined by the author is an action plan for managing and applying an organization's information resources and supporting its essential knowledge base (the people who contribute and use information to achieve the organization's objectives). The emphasis is an a specific problem, function, or departmentnot the entire enterprise. For example, a strategy might be aimed at capturing knowledge that is transferred informally among employees or making an information system more efficient, less error prone, and more accessible. According to Orna, an information strategy is the last stage of a three-step process that begins with an audit (needs assessment), which is the basis tot a policy (objectives, priorities, and metrics). As she defines it, the audit describes "what is" in terms of information use. The policy describes "what should be," and the strategy shows how to get from "what is" to "what should be." Table l compares the three processes. The audit example is Orna's; the policy and strategy examples are mine. . . .
    Information Strategy succeeds as a guide for librarians who want to conduct an information audit and then follow it up with a set of recommendations and an action plan. IT staff who need to develop a specific kind of policy (e.g., for security or privacy) and businesspeople who want to develop an information strategy for competitive advantage should look elsewhere. Orna also makes a valuable contribution in raising such issues as "mutual information obligations," the relationship between information and knowledge management, the overemphasis an technology solutions and measuring of intellectual capital, and the need to support "incidental information managers." These would make good discussion topics for a graduate library/information science class or a roundtable of practitioners.
  12. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.00
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    Abstract
    'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
  13. Reference and information services : an introduction (1991) 0.00
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    Classification
    Bib A 591 / Auskunft
    SBB
    Bib A 591 / Auskunft
  14. Crawford, M.J.: Information broking : a new carees in information work (1988) 0.00
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    Abstract
    To the information broker knowledge is business and information is a commodity. This pamphlet considers some of the reasons people are going into the information broking business and who their clients are
  15. Pörzgen, R.; Schreiber, M.: ¬Die Informationsvermittlungsstelle : Planung, Einrichtung, Betrieb (1993) 0.00
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    Footnote
    Rez. in: Mitteilungsblatt VdB NW N.F. 43(1993) H.3, S.331-333 (A. Weber)
  16. British librarianship and information work : 1991-2000 (2006) 0.00
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    Abstract
    This important reference volume covers developments in almost every aspect of British library and information work during the ten-year period 1991-2000. Some forty contributors, all of whom are experts in their subject, provide a robust overview of their specialities along with extensive further references which act as a starting point for further research. The book provides a comprehensive record of what took place in library and information management during a decade of considerable change and challenges. It is an essential reference resource for librarians and information professionals.
  17. Wormell, I.: Success factors for fee-based information services (1996) 0.00
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    Abstract
    Based on the results of a joint research project between NORDINFO and the British Library Research and Development Department, maps the skills, competencies, techniques and strategies of those who have been successful in practising information brokering and consultancy. Presents a thorough, comprehensive and practical compilation of the knowledge and experiences of a representative group of European experts
  18. Gurnsey, J.; White, M.: Information consultancy (1988) 0.00
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    Abstract
    This is a book for those employing consultants and those considering consultancy as a career. The book describes the role of the consultant and the contribution the client can make to the success of a project
  19. Exploring the contexts of information behaviour : Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK (1999) 0.00
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    Content
    Enthält u.a. die Beiträge: INTRONA, L.D.: Context, power, bodies and information: exploring the 'entangled' contexts of information; JACOB, E.K. u.a.: When essence becomes function: post-structuralist implications for an ecological theory of organizational classification systems; MALMSJO, A.: Conditions for designing different kinds of information systems; JULIEN, H.: Where to from here? Results of an emprical study and user-centred implications for system design; VAKKARI, P.: Task complexity, information types, search strategies and relevance: integrating studies on information seeking and retrieval; SPINK, A.: Towards a theoretical framework for information retrieval in an information seeking context; KUHLTHAU, C.C.: Investigating patterns in information seeking; concepts in context; BREZILLON, P. u.a.: Modeling context in information seeking; BYSTROM, K.: Information seekers in context: an analysis of the 'doer' in INSU studies; AUDUNSON, R.: Can institutional theory contribute to our understanding of information seeking behaviour?; SONNENWALD, D.H.: Evolving perspectives of human information behaviour: conexts, situations, social networks and information horizons; OLSSON, M.: Discourse: a new theoretical framework for examining information behaviour in its social context; KEANE, D.: The information behaviour of senior executives; LIMBERG, L.: Three conceptions of information seeking and use; PRESTON, H. u.a.: An evaluation of case study methodology within information system research; WILSON, T.D.: Exploring models of information behaviour: the 'uncertainty' project; ENNIS, M. u.a.: Towards a predictive model of information seeking: empirical studies of end-user searching; SOLOMON, P.: Information mosaics: patterns of action that structure; TOMS, E.G.: What motivates the browser? ABAD-GARCIA, M.F.: Information needs of physicians at the University Clinic Hospital in Valencia-Spain: GORMAN, P.: Information seeking of primary care physicians: conceptual models and empirical studies; LOMAX, E.C. u.a.: An investigation of the information seeking behavior of medical oncologists in Metropolitan Pittsburgh using a multi-method approach; PETTIGREW, K.E.: Agents of information: the role of community health nurses in linking the elderly with local resources by providing human services information; URQUHART, C.J.: Using vignettes to diagnose information strategies: opportunities and possible problems for information use studies of health professionals; WILDEMUTH, B.M. u.a.: The transition from formalized need to compromised need in the context of clinical problem solving; MARCELLA, R. u. G. BAXTER: The transition from formalized need to compromised need in the context of clinical problem solving; COLES, C.: Information seeking behaviour of public library users: use and non-use of electronic media; GREEN, A.-M. u. E. DAVENPORT: Putting new media in its place: the Edinburgh experience; ROSS, C.S.: Finding without seeking: what readers say about the role of pleasure-reading as a source of information; SAVOLAINEN, R.: Seeking and using information from the Internet: the context of non-work use; SPINK, A. u.a.: Everyday life information-seeking by low-income African American households: Wynnewood Healthy Neighbourhood Project; DIXON, P. u. L. BANWELL: School governors and effective dicision making; COOPER, L. u. C.C. KUHLTHAU: Imagery for constructing meaning in the information search process: a study of middle school students; FABRITIUS, H.: Triangulation as a multiperspective strategy in a qualitative study of information seeking behaviour of journalists; JOHINSTON, S.: Training for the information economy: a study of the information culture of a graduate business school; NICHOLAS, D. u. P. WILLIAMS: The changing information environment: the impact of the Internet on information seeking behaviour in the media; WIJNGAERT, L. van de: A policy capturing study of media choice: the effect information of needs and user characteristics on media choices; FETZER, A.: Validity claims: assigning contextual information; FOSTER, A.: On the interpretative authority of information systems; MUTCH, A.: Information: a critical realist approach; PERRY, M.: Process, representation and taskworld: distributed cognition and the organisation of information; HUOTARI, M.-L.: Social network analysis as a tool to evaluate IM in the public sector: a pilot study at the University of Tampere
  20. Porter, K.: Setting up a new library and information service (2003) 0.00
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    Abstract
    Is intended as a guide for those people who have been charged with establishing a library or information service in their organisation. It is a practical guide to the steps that need to be taken, the people that will need to be dealt with and the procedures that will have to be adopted in order to bring the venture to a successful conclusion. Contains many practical tips and hints from the author.
    Content
    Key Features - Deals with the whole process - from start to finish and is based an sound principles that have worked in practice - Is easy to follow as a step-by-step guide - Is of value to both professional librarians and non-professional staff working in the field The Author Kirby Porter is currently employed as Principal Librarian for the Northern Ireland Civil Service and Head of Library Services for the Northern Assembly. He has developed libraries in various government departments, colleges and other organisation such as the Human Rights Commission. Readership The book is aimed at all librarians and informational professionals, and non-librarians responsible for library collections. Contents Introduction Why create a library service, purpose First steps - finding out about customers, involving customers Information audit, finding out about what you have got, finding out about what the customer needs Organising information, classification Standard, cataloguing standards, copyright Planning and implementation, library layout, library systems Marketing the service Review, performance indicators Conlusion/things to look out for

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