-
Reference and information services : an introduction (1995)
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- Content
- Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
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Bryson, J.: Managing information services : an integrated approach (1997)
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- Date
- 31.12.1998 22:01:11
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Date
- 25.11.2005 18:58:22
-
Saxton, M.L.; Richardson, J.V. Jr.: Understanding reference transactions : transforming an art into a science (2002)
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- Footnote
- Rez in: JASIST 55(2004) no.4, S.365-366 (D.A. Agosto): "In this entry in the Library and Information Science Series, Saxton and Richardson present a meticulously explained quantitative study of reference service effectiveness, drawn from public library data collected for this project. The study is based largely an Saxton's dissertation work, for which Richardson served as chair. Based an original data, the researchers examine three desired outcomes of the reference process: utility, user satisfaction, and accuracy. The authors collected a large body of data (N = 3520) comprised of in-person and telephone reference transactions, as recorded by responding librarians. Although the research was conducted in public library settings, the results should be transferable to most academic and school libraries, and to many special libraries as well. The relatively brief text (roughly half of the book consists of appendixes and bibliographies) is organized into seven chapters, with an extensive bibliography for each chapter. Chapter 1 lays out the research goals that underlie the study. These include an attempt to discover the factors that contribute to high levels of research performance, an attempt to identify the best indicators of successful reference performance, and an attempt to determine how well the data collected support the proposed model. The next two chapters, which combined constitute more than a quarter of the text, present and critique related research. Chapter 2 provides an in-depth literature review of past reference service evaluation research. Above all, this chapter brings to light the lack of theory driving this body of past work, a gap that Saxton and Richardson endeavor to fill. Chapter 3 evaluates the major methodologies that have previously been used to study reference service evaluation. In this chapter, Saxton and Richardson critique the existing body of reference-related research an methodological grounds. They cite as the most significant problems insufficient sample sizes, the widespread lack of the use of random sampling, and the minimal use of theory to underpin study design. Chapter 4, which lays out the methodology of Saxton and Richardson's study, is the strongest of the seven chapters. It emphasizes issues surrounding sampling, the proposed variables, data gathering methods, and data analysis. The authors do a good job of explaining the statistical theories and methods that they employ, turning the book into a sort of mini-review course in multivariate statistics.
-
Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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- Footnote
- Rez. in: JASIST 56(2005) no.11, S.1238-1239 (D.A. Stirling): "Virtual reference services are becoming an important tool as librarians strive to stay current with patron's information demands. In 2001, the Washington State Library initiated the Statewide Virtual Reference Project (SVRP) to support electronic reference services throughout the state. An element of that project, termed "Anytime, Anywhere Answers," was designed to train librarians in the effective use of virtual reference services. The results of that project, including precautions and pitfalls, as well as the curriculum used in the project, are recounted in this book. The book begins with a short review of the Washington State experience with virtual reference training (VRT) and the means by which the guide can be used. The very first page begins with an example of a virtual reference session gone wrong and the authors set the tone for the remainder of the book, which decries the "Shazam! You're a virtual librarian" phenomenon. The second chapter provides a thorough overview of the Washington State SVRP, including planning elements, budgeting, convening of focus groups, and training development. Perhaps the most important information in this chapter is the identification of eight key skills, aptitudes, and knowledge critical in online environments: chat skills, online reference interview, internet searching, database searching, collaborative browsing, customizing scripts, methods for evaluating success, and coping with technical glitches. Building an the aforementioned eight key skills, Chapter Three of the book examines the "core competencies" needed for virtual reference. These 14 competencies are wide ranging and clearly demanding of the librarian training in VRT. In addition, the authors expound upon the eight key skills, aptitudes, and knowledge identified in Chapter Two. Constructivist learning, which has garnered controversy in recent years, was identified as the learning platform for Washington State's SVRP and is the subject of the book's fourth chapter. The authors explain why this learning Format was chosen-primarily because VRT developers felt that participants would learn better by reaching their own conclusions. In this case, constructivist learning involved virtual field trips, secret patron activities, and weekly chat meetings. The challenge of developing the SVRP is described in Chapter Five, with a focus an descriptions of in-person training, online training, and individual and collaborative learning. While earlier chapters discuss theory, practical issues involved in developing and maintaining a VRT program are the subject of Chapters Six through Nine. Important issues, such as curriculum development, training activities, online behavior, and post-program assessment, are examined in detail. Many of the issues examined in these chapters are those that information professionals are faced with an a regular basis. In discussing curriculum development, the authors describe the important questions that need to be asked, as well as important issues such as identifying and qualifying trainers and staff, course timing, determining curriculum efficacy, methods of training delivery, and methods of evaluation.
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
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- Date
- 22. 2.1997 19:40:31
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- Date
- 26. 2.2008 19:22:51
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Ford, N.: Introduction to information behaviour (2015)
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- Date
- 22. 1.2017 16:45:48
-
Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007)
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- Date
- 22. 8.2009 19:50:27
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Date
- 22. 2.2008 17:36:03
-
Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Content
- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
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Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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- Date
- 22. 3.2008 18:05:16
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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- Date
- 22. 2.2008 14:17:00
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Orna, E.: Information strategy in practice (2004.)
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- Date
- 30. 6.2005 20:52:22
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- 22. 2.2008 14:05:48
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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- Date
- 11. 6.2004 14:52:22
