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research and theory : Current trends in information (1984)
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Evaluation of reference services (1982)
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Expert systems in reference services (1989)
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Finance, budget, and management for reference services (1989)
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Government documents and reference services (1991)
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Information and referral in reference services (1988)
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International aspects of reference and information services (1987)
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¬The publishing and review of reference sources (1987)
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Racial and ethnic diversity in academic libraries : multicultural issues (1994)
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¬The reference librarian and implications of mediation (1992)
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¬The reference library user : problems and solutions (1991)
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Reference services in archives (1986)
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Reference services in the 1980s (1982)
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Reference services today : from interview to burnout (1987)
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School library reference services in the 90s : where we are, where we're heading (1994)
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Reference and information services : a reader for the nineties (1991)
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Opportunities for reference services : the bright side of reference services in the 1990s (1991)
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Information services in changing times : challenges in special librarianship (1992)
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Library users and reference services (1995)
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¬The role and impact of the Internet on library and information services (2001)
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