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Hall, J.: Survey of information services in British university libraries (1975)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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Cheney, F.N.: Guidelines for reviewing reference books (1971)
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Harrelson, L.E.: Large libraries and information desks (1974)
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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974)
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Süberkrüb, H.: Informieren im Verbund : Konzept für die Organisation eines bundesweiten Informationssystems (1972)
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Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978)
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- Schriftenreihe der Bibliothekar-Lehrinstitute: Reihe A; H.34
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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Bebbington, J.: Wirtschafts-Service im Informationsverbund : SINTO und die Sheffield City Libraries (1972)
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979)
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Bunzel, A.: Organisation des Informationsdienstes : Darstellung der Hauptprobleme anhand in- und ausländischer Fachbeiträge sowie vergleichende Untersuchung in drei Öffentlichen Bibliotheken (1977)
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