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Heinrich, G.; Thauer, W.: Bibliographie und Auskunftsdienst als Lehrfach : 2 Vorträge (1975)
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Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971)
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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- American libraries. 7(1976) Sept., S.489
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Horn, R.: Why they don't ask questions (1974)
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- Reference quarterly. 14(1974), Spring, S.225-233
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Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972)
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Canadian journal of information science. 4(1979) May, S.86-98
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978)
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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Somerville, A.N.: ¬The place of the reference interview in computer searching : the academic setting (1977)
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Standards for public libraries (1977)
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Hall, J.: Survey of information services in British university libraries (1975)
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- Journal of librarianship. 7(1975), S.112-131
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Whittaker, K.: Towards a theory for reference and information service (1977)
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- Journal of librarianship. 9(1977), S.49-63
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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- BuB. 29(1977), S.669-672
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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- RQ. 12(1972), S.161-166
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Cheney, F.N.: Guidelines for reviewing reference books (1971)
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- S.276-292
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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- College and research libraries. 38(1977), S.227-233
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Harrelson, L.E.: Large libraries and information desks (1974)
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- College and research libraries. 25(1974), S.21-27
