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Standards for public libraries (1977)
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Hall, J.: Survey of information services in British university libraries (1975)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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Cheney, F.N.: Guidelines for reviewing reference books (1971)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Harrelson, L.E.: Large libraries and information desks (1974)
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Becker, C.A.: Community information service (1974)
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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974)
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¬The librarian and reference service (1977)
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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Galvin, T.J.: Current problems in reference service (1971)
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979)
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Galvin, T.J.: Case studies and case method (1970)
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Zwink, E.: Zur Organisation des Auskunftsdienstes einer wissenschaftlichen Allgemeinbibliothek (1978)
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König, E.: Nationale und internationale Standards und Empfehlungen für den Informationsdienst : Bestandsaufnahme und Vergleich im Hinblick auf künftige Planungen und Konzeptionen für Öffentliche Bibliotheken in der Bundesrepublik Deutschland (1979)
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