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Striegel, A.: Kommunikationsbarrieren im Auskunftsdienst : Vorstellungen in der bibliothekarischen Fachliteratur und Empfehlungen für den Auskunftsdienst in Öffentlichen Bibliotheken (1979)
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Galvin, T.J.: Case studies and case method (1970)
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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Henning, W.: ¬Der Auskunftsprozeß : Kurzfassung (1978)
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Wendling, W.: ¬Die stumme Information allein genügt nicht : die Bedeutung der Auskunft und Beratung im Kommunikationsdienst (1971)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Zwink, E.: Zur Organisation des Auskunftsdienstes einer wissenschaftlichen Allgemeinbibliothek (1978)
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Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973)
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Standards for reference services in public libraries (1970)
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975)
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978)
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Stegemann, H.: Thesen zur Finanzierung von IuD-Dienstleistungen über Preise (1979)
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